Application Specialist (Aderant)

About the Company

About the Role

Responsibilities

• ● Acting as a key functional and technical specialist for Aderant and the legal and financial processes it supports
• ● Supporting and enhancing practice management functions including client and matter management, time recording, rates, billing, reporting, revenue and financial processing
• ● Configuring and maintaining Aderant workflows, screens, business rules, templates, billing outputs, security settings and reference data
• ● Supporting connected applications including Docudraft, BillBlast, Designer and other approved practice management extensions
• ● Translating business requirements into scalable, supportable and well-governed system solutions
• ● Providing second and third level support across Aderant applications, databases, integrations, services and environments
• ● Investigating and resolving complex technical issues using SQL, application logs, APIs, data analysis and diagnostic tools
• ● Developing reports, queries and data extracts while maintaining data quality, performance and governance controls
• ● Supporting Aderant upgrades, vendor releases, patching, environment management and technical testing activities
• ● Managing incidents, service requests, problems and change activities through to resolution
• ● Monitoring application health, service performance and integration outcomes while identifying preventative improvements
• ● Contributing subject matter expertise across projects, enhancements, automation initiatives and AI-enabled improvements
• ● Maintaining high-quality system, process and support documentation
• ● Collaborating with stakeholders across Finance, Technology, Risk, legal practice groups and external vendors to deliver outstanding service outcomes.

Requirements

• ● Demonstrated experience supporting and administering Aderant Expert and/or Aderant Classic within a legal or professional services environment
• ● Strong knowledge of practice management processes including time entry, client and matter management, billing, financial processing, reporting and month-end activities
• ● Proven experience configuring Aderant workflows, screens, rules, templates, billing outputs, security settings and related components
• ● Strong troubleshooting capability across applications, databases, logs, integrations and scheduled processes
• ● Practical SQL skills and a sound understanding of relational databases, reporting and data validation
• ● Experience supporting integrations and investigating interface or data-related issues
• ● The ability to evaluate business, technical and operational impacts of system changes across configuration, reporting, security, testing and support functions
• ● Experience managing incidents, change requests, root cause analysis and vendor escalations
• ● Excellent analytical, documentation and testing skills
• ● Strong stakeholder management and communication capabilities
• ● A collaborative approach and passion for knowledge sharing and continuous improvement.
• ● Docudraft, BillBlast, Designer or similar Aderant-connected products
• ● REST APIs, JSON and integration technologies
• ● Boomi integration platform
• ● Aderant upgrades, environment management and production cutover activities
• ● Vendor-hosted or cloud-based practice management environments
• ● Workflow automation, DevOps practices or AI-enabled solutions
• ● Information Technology, Business Systems, Legal Technology or related qualifications.
• ● Flexible working as standard - we've established flexibility as standard business practice and an option for all our people.
• ● Bonus leave - an additional week of leave each year (5 weeks annual leave in total)
• ● Generous parental leave entitlements - we offer up to 26 weeks paid leave and pay superannuation on both paid and unpaid leave (up to 12 months)
• ● Wellbeing program -We support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.
• ● Diversity and Inclusion - This is a key area of focus for the firm. We set meaningful goals to improve diversity and foster an inclusive culture in which all employees feel supported and valued.
• ● Responsible business approach - we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact's Ten Principles on human rights, labour, environment and anti-corruption, and the UN's Sustainable Development Goals. We are also a member of AusLSA, which works to promote and increase sustainable practices across the legal sector.
• ● Learning and development opportunities - including our Australian-first international study scholarship, our national training program and our mentoring program