Network Engineer L1

Hiring: L1 Network Engineer Company: Ssquad Global Location: Selangor, Malaysia Experience: 1–3 Years Work Mode: Onsite – 5 Days per Week Interview Mode: Virtual – First Round Second Round: Face-to-face based on the outcome of the first-round discussion Job Summary We are seeking a motivated and technically capable L1 Network Engineer to provide onsite network monitoring, first-level troubleshooting, and technical support at our client site in Selangor, Malaysia. The ideal candidate will have basic hands-on experience in network monitoring, routing, switching, firewalls, VPNs, and network troubleshooting . Exposure to Fortinet/FortiGate and Palo Alto Networks technologies is highly preferred. The engineer will be responsible for monitoring network infrastructure, responding to alerts and incidents, performing initial troubleshooting, resolving L1 issues, and escalating complex problems to L2/L3 teams when required. Key Responsibilities Monitor network infrastructure, devices, links, and connectivity using network monitoring tools. Handle L1 network incidents, service requests, and alerts within defined SLAs. Perform initial troubleshooting of network connectivity, LAN, WAN, internet, and VPN issues. Troubleshoot basic routing and switching issues involving VLANs, ports, interfaces, and connectivity. Perform basic firewall monitoring and troubleshooting. Support Fortinet/FortiGate and Palo Alto firewall environments. Assist with basic firewall policy, NAT, VPN, and connectivity troubleshooting under appropriate guidance. Monitor network performance, availability, and device health. Identify network outages and connectivity issues and escalate them to L2/L3 teams when required. Perform basic network device checks and configuration activities as per approved procedures. Support planned network changes, maintenance activities, upgrades, and migrations. Monitor WAN, MPLS, internet, ISP, and VPN connectivity. Coordinate with ISPs and vendors for circuit and connectivity-related issues. Maintain accurate incident records, tickets, troubleshooting steps, and resolution details. Follow SOPs, runbooks, escalation procedures, and operational guidelines. Maintain network documentation and update relevant operational records. Provide timely updates to internal teams and stakeholders regarding incidents and outages. Support onsite activities during critical incidents and planned maintenance windows. Collaborate with L2/L3 Network, Security, Cloud, and Infrastructure teams. Provide after-hours/weekend support during planned maintenance or critical incidents when required. Primary Technology Focus Primary Technologies: Fortinet / FortiGate Palo Alto Networks Other Technologies: Cisco networking technologies Routing & Switching LAN/WAN VPN Network Security SD-WAN MPLS Internet/ISP connectivity Hands-on experience with Fortinet/FortiGate and/or Palo Alto Networks is highly preferred. Technical Skills Required Routing & Switching Basic knowledge of routing and switching concepts. Understanding of VLANs and trunking. Basic knowledge of STP. Basic understanding of OSPF. Basic knowledge of IP addressing and subnetting. Ability to troubleshoot interface, port, and connectivity issues. Basic understanding of BGP/EIGRP is an advantage. Firewalls & Network Security Basic knowledge of firewall concepts. Fortinet/FortiGate exposure is preferred. Palo Alto Networks exposure is preferred. Basic understanding of firewall policies and NAT. Basic understanding of VPN technologies. Knowledge of IPSec and SSL VPN is an advantage. Ability to perform initial firewall and connectivity troubleshooting. SD-WAN & WAN Technologies Basic understanding of SD-WAN concepts. Exposure to MPLS, WAN, internet, and ISP connectivity. Knowledge of Cisco SD-WAN is an advantage. Exposure to Peplink or VMware VeloCloud is an added advantage. Network Monitoring Experience with network monitoring and alert management. Exposure to tools such as SolarWinds, PRTG Network Monitor , or similar tools. Ability to identify network device, interface, link, and connectivity alerts. Experience working with ticketing and incident management systems. Additional Technical Knowledge Basic understanding of network security concepts. Basic understanding of load balancers such as F5 or Citrix is an advantage. Understanding of enterprise LAN/WAN infrastructure. Basic knowledge of network troubleshooting tools such as ping, traceroute, nslookup, and similar utilities. Incident Management & Escalation Receive and acknowledge network alerts and incidents. Perform first-level investigation and troubleshooting. Follow defined troubleshooting checklists and SOPs. Resolve issues within L1 scope wherever possible. Escalate unresolved or complex incidents to L2/L3 teams with complete troubleshooting information. Maintain accurate incident and ticket documentation. Follow SLA, escalation, and communication procedures. Stakeholder & Vendor Coordination Act as an onsite first-level technical contact for network support activities. Coordinate with L2/L3 network and security teams for issue resolution. Liaise with ISPs and service providers for connectivity-related incidents. Coordinate with OEM vendors when required. Provide timely status updates on incidents, outages, and planned activities. Requirements 1–3 years of experience in Network Engineering, Network Operations, NOC, or Network Support. Basic hands-on experience with enterprise networking environments. Good understanding of routing, switching, VLANs, and IP networking. Exposure to firewalls and VPN technologies. Experience or exposure to Fortinet/FortiGate and/or Palo Alto Networks is highly preferred. Experience with network monitoring tools is preferred. Strong troubleshooting and analytical skills. Good communication and documentation skills. Ability to work independently in an onsite client environment. Willingness to work in shifts or provide after-hours/weekend support when required. Ability to follow SOPs, runbooks, escalation procedures, and change-management processes. Preferred Certifications CCNA – Preferred Fortinet certification – Added advantage Palo Alto Networks certification – Added advantage CCNP – Advantage Other relevant Network Security or SD-WAN certifications Role Focus L1 Network Monitoring and Operations Network Alert Monitoring L1 Incident Troubleshooting Fortinet/FortiGate Support Palo Alto Firewall Support Basic Routing & Switching Troubleshooting Firewall and VPN Troubleshooting LAN/WAN/Internet Connectivity Support SD-WAN and WAN Monitoring ISP and Vendor Coordination Ticket and Incident Management Escalation to L2/L3 Teams Network Documentation Planned Maintenance Support Onsite Technical Support After-Hours and Weekend Support when required Maintaining Network Availability and Stability Location Selangor, Malaysia Work Mode Onsite – 5 Days per Week If you have experience in network monitoring, troubleshooting, Fortinet/FortiGate, Palo Alto, routing & switching, firewall, VPN, and enterprise network operations , and are looking for an onsite opportunity in Malaysia, we would like to hear from you.