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Site Reliability Engineer (Managed Patching & Platform Automation)SWIFT · Kuala Lumpur
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SWIFT

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Site Reliability Engineer (Managed Patching & Platform Automation)

🗓️ Posted 2026-09-14 Kuala Lumpur Full-time Hybrid ICT
💰 Salary Not shared 📊 Market RM8,000–RM18,000/mo

About the Company

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy. We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Responsibilities

  • ● Support the Managed Patching Service (MPS).
  • ● Contribute to the enhancement and continuous improvement of the Managed Patching Service (MPS).
  • ● Take ownership of assigned technical deliverables and service improvements.
  • ● Support the scalability, reliability, performance, and maintainability of the service.
  • ● Help implement engineering solutions that meet enterprise and regulatory requirements.
  • ● Participate in the evolution of MPS toward a platform-driven and self-service operating model.
  • ● Design, develop, and maintain automation workflows using Ansible Automation Platform.
  • ● Develop reusable automation components, scripts, and operational tooling.
  • ● Integrate automation solutions with ServiceNow, inventory systems, CI/CD platforms, and related enterprise services.
  • ● Apply engineering best practices including testing, version control, peer review, and release management.
  • ● Develop automation and integrations using Python and related technologies where required.
  • ● Support onboarding, subscription, scheduling, and maintenance window capabilities within MPS.
  • ● Improve service delivery through automation and standardization.
  • ● Contribute to platform enhancements that improve user experience and operational efficiency.
  • ● Assist in building scalable integration patterns across enterprise platforms.
  • ● Support initiatives that reduce manual effort and improve service adoption.
  • ● Implement and maintain operational monitoring, logging, and reporting capabilities.
  • ● Contribute to the definition and measurement of service reliability objectives and operational metrics.
  • ● Improve visibility of patching outcomes, compliance status, and service health.
  • ● Support the development of dashboards and reporting solutions for operational and regulatory requirements.
  • ● Identify opportunities to improve service reliability and reduce operational complexity.
  • ● Investigate and resolve complex technical issues affecting service availability or performance.
  • ● Participate in incident response, troubleshooting, and service recovery activities.
  • ● Contribute to root cause analysis and corrective actions following incidents.
  • ● Develop and maintain operational documentation, runbooks, and troubleshooting guides.
  • ● Support continuous improvement initiatives to improve service stability and resilience.

Requirements

  • ● 3 plus years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Infrastructure Engineering, or related disciplines.
  • ● Proven experience building and operating enterprise-scale automation solutions.
  • ● Strong hands-on experience in infrastructure automation, Linux administration, and system reliability.
  • ● Experience working within large-scale enterprise environments.
  • ● Bachelor's Degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.