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End User Computing Manager (Relocate to Singapore)NCS Group · Kuala Lumpur
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NCS Group

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End User Computing Manager (Relocate to Singapore)

🗓️ Posted 2026-09-14 Kuala Lumpur Full-time Hybrid ICT
💰 Salary RM5,000–RM7,500/mo (RM60,000–RM90,000/yr) 📊 Market RM10,000–RM18,000/mo

About the Company

Make Extraordinary Happen NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. For more information, visit ncs.co. IT Services and IT Consulting Specialties: Business Application Services, Communications Engineering, ICT Professional Services, Digital, Infrastructure Services, Cloud, Technology, Products, Platforms, Consulting, Digital Transformation, Cybersecurity

Responsibilities

  • ● This position requires full relocation to Singapore. Key Responsibilities Service Delivery & Operations Own end-to-end delivery of EUC services, including desktop support, device provisioning, patching, and lifecycle management Monitor and manage SLAs, KPIs, and service quality metrics across the team Drive continuous improvement initiatives to enhance service efficiency and user experience Oversee incident and escalation management, ensuring timely resolution of high-priority issues People Management Manage, coach, and develop a team of EUC engineers Conduct performance reviews, manage performance improvement plans, and support career development Build a strong team culture centered on ownership, responsiveness, and service excellence Manage workforce planning, including timesheet approval, leave coordination, and resource allocation Stakeholder & Relationship Management Serve as the primary escalation point and relationship owner for business stakeholders Communicate service performance, risks, and improvement plans to leadership and stakeholders Manage vendor and third-party relationships (manpower agencies, hardware/software vendors) Handle sensitive or difficult conversations with professionalism and clarity Governance & Reporting Maintain service delivery governance frameworks, including KPI tracking and scorecards Prepare and present regular service reviews and reports to leadership Ensure compliance with IT policies, security standards, and audit requirements Manage asset and CMDB accuracy across the device fleet Requirements Experience 4+ years in IT service delivery, desktop engineering, or EUC leadership roles Proven experience managing teams (direct or matrixed) in a support/operations environment Track record of managing SLAs, KPIs, and service governance frameworks Experience handling performance management, including difficult conversations and PIP processes Essential Qualifications
  • ● Degree in Information Systems, Computer Science, or equivalent
  • ● + years of IT project management experience
  • ● Knowledge of process improvement methodologies and tools
  • ● Understanding of Software Development Lifecycle (SDLC)
  • ● Proficiency in English, both written and spoken Preferred Attributes
  • ● Strong leadership and mentoring abilities
  • ● Positive, can-do attitude with strong interpersonal skills
  • ● Effective communication, presentation, and negotiation skills
  • ● Creative and proactive approach to problem-solving Professional and/or Technical Certifications
  • ● ITIL V4 Foundation certification Responsibilities PROJECT-SPECIFIC
  • ● CAT 2 clearance