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Systems Engineer - Level 3 | MSP | Hybrid rolePathfinder Recruitment · Sydney NSW

Pathfinder Recruitment

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Systems Engineer - Level 3 | MSP | Hybrid role

🗓️ Posted 2026-10-09 Sydney NSW Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$9,000–A$12,000/mo

About the Company

Are you an experienced Systems Engineer looking to take the next step in your career Join a growing Managed Service Provider (MSP) where you'll work with the latest cloud and cybersecurity technologies, support a diverse client base, and be part of a collaborative, high-performing team. This is an exciting opportunity to work across a broad range of technologies while delivering exceptional support and contributing to innovative IT projects. If you are an experienced Level 3 or someone looking to step up into Level 3, get in touch.

About the Role

As a Systems Engineer, you'll provide Level 2-3 technical support to business clients, ensuring their IT environments remain secure, reliable, and high-performing. You'll troubleshoot complex issues, implement new technologies, and work closely with clients to deliver outstanding service.

Responsibilities

  • ● Provide Level 3 technical support via phone, email, remote access, and onsite visits.
  • ● Diagnose and resolve hardware, software, networking, cloud, and cybersecurity issues.
  • ● Support and manage Microsoft 365, Entra ID, Intune, Azure, Windows Server, and desktop environments.
  • ● Assist with implementing new infrastructure, cloud solutions, and network services.
  • ● Maintain technical documentation and knowledge base articles.
  • ● Accurately record and manage support requests using a ticketing system.
  • ● Collaborate with internal teams to deliver projects and exceptional customer outcomes.
  • ● Stay current with emerging technologies and industry best practices.
  • ● 3+ years' experience in a Level 2 or Level 3 support role within a Managed Service Provider (MSP).
  • ● Strong troubleshooting skills across Microsoft and cloud technologies.
  • ● Experience with Microsoft 365, Entra ID, Intune, Azure, Windows Server, and networking.
  • ● Exposure to cybersecurity solutions and best practices.
  • ● Excellent communication and customer service skills.
  • ● Ability to manage competing priorities in a fast-paced environment.
  • ● A proactive attitude with a genuine passion for technology and continuous learning.