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Field Service EngineerBruker Corporation · Penang
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Bruker Corporation

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Field Service Engineer

🗓️ Posted 2026-09-07 Penang Full-time Hybrid ICT
💰 Salary RM5,833–RM7,083/mo (RM70,000–RM85,000/yr) 📊 Market RM4,500–RM7,500/mo

About the Company

Right from the beginning, more than sixty years ago, Bruker has been driven by a single idea: to provide the best technological solution for each analytical task. Today, worldwide, more than 11,000 employees in over 90 locations on all continents are focusing their efforts on this permanent challenge. Bruker systems cover a broad spectrum of applications in all fields of research and development and are used in all industrial production processes for the purpose of ensuring quality and process reliability. Bruker continues to build upon its extensive range of products and solutions, expand its broad base of installed systems, and maintain a strong reputation amongst its customers. As one of the world's leading analytical instrumentation companies, Bruker remains focused on developing state-of-the-art technologies and innovative solutions for today's ever-complex analytical questions. Bruker - Innovation with Integrity. Privacy Policy: https://goto.bruker.com/LI-Bruker-PrivacyPolicy Imprint: https://goto.bruker.com/LI-Bruker-Imprint Bruker Corporation 40 Manning Road Billerica, MA 01821, USA Contacts: - Phone: +1 978-663-3660 - Fax: +1 978-663-5585 - Email: [email protected] Biotechnology Research Specialties: Life Sciences, Pharmaceutical, Chemical, Material Science, Clinical research, Food & Agriculture, Surface Measurement, Environmental, Quality & Process Control, Microbiology, Preclinical Imaging, Homeland Security, Mass Spectrometry, Magnetic Resonance, NMR Spectroscopy, Infrared Spectroscopy, Raman Spectroscopy, Elemental Analysis, X-ray Diffraction, Surface Analysis, Microtomography, Surface Plasmon Resonance

About the Role

As a Field Service Engineer, you will perform site surveys, pre-installation, and installation of Bruker Semiconductor Metrology Tools for customers locally and internationally. You will provide high level technical support to external customers at their location and on-site training to customers. You will interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales.

Responsibilities

  • ● Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools for customers locally and internationally
  • ● Provide high level technical support to external customers at their location
  • ● Provide on-site training to customers
  • ● Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
  • ● Develop Service technical documentation
  • ● Create, develop, and continuously improve the customer support & applications knowledge database
  • ● Timely and professionally handle field service calls and issues arising from the field service
  • ● Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international
  • ● Timely complete and submit all required paperwork
  • ● Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

Requirements

  • ● Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences
  • ● 3 - 8 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences
  • ● Experienced with AAFM, AFM, X-ray and Optical profiler service experience or background in Technical Support preferred
  • ● Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation
  • ● Working knowledge of MS Office, Salesforce/SAP
  • ● Flexible schedule to accommodate customer needs
  • ● Ability to effectively handle multiple priorities, organize workload, and meet deadlines
  • ● Up to 50% traveling required within Southeast Asia