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IT Assistant Engineer
ICT
Company shared salary
S$2,500–S$3,000/mo (S$30,000–S$36,000/yr)
Market rate
S$3,500–S$6,500/mo (S$42,000–S$78,000/yr)
Based on similar roles (title + domain + location).
Responsibilities
- ● Provide day-to-day technical support to end users and ensure the smooth running of operations
- ● Perform monthly maintenance for hardware on site
- ● Attend to site issues during after office hours and weekends on a rotational 24/7 standby
- ● Respond to client phone calls, emails, and messages promptly
- ● Troubleshoot hardware and software related issues on site
- ● Install, configure, and maintain hardware devices and software applications
- ● Maintain good client relations
- ● Track and manage fault reports
- ● Support the project team during new project deployment
- ● Communicate with clients to ensure that services are delivered effectively
- ● Follow up on service requests promptly and provide customer feedback to management
Requirements
- ● Have a Nitec, Higher Nitec, or Diploma in IT or any related technical discipline
- ● Have experience in Windows and Linux Operating Systems
- ● Have hands-on experience with Raspberry PI and UP board hardware
- ● Be willing to travel
- ● Be able to deal with multiple requests without being overwhelmed
- ● Be able to remain professional under pressure
- ● Be able to work independently
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