search Browse Jobs
Manager, New Revenue & PartnershipsChangi Travel Services · Changi Airport, East Region
Changi Travel Services logo

Changi Travel Services

company page ↗

Manager, New Revenue & Partnerships

🗓️ Posted 2026-08-17 Changi Airport, East Region Full-time Hybrid Hospitality Tourism
💰 Salary Not shared 📊 Market S$12,000–S$20,000/mo

About the Company

Save More. Travel Better. Headquartered in Singapore with operations across South East Asia+, with the aim of redefining travel experiences to fulfil every need of the contemporary travellers, be it for business or leisure, innovation is part of our DNA, with an ever expanding business presence in the region. In addition to online e-commerce platforms previously focused on savvy travellers, we have recently expanded into B2B and B2C e-commerce with products and services to meet every consumer's basic needs and more. As consumers begin to feel more comfortable with online purchases of their needs, businesses must put more focus on having a digital presence, especially in moments of crisis like a global pandemic. Our business is therefore in for an exciting time, adjusting to this new normal. Become part of this exciting transformation, join us to build your career and make a difference in delivering quality service and outstanding guest experiences to wow every customer. As we continue to grow and fulfill our commitment to enhance the lives of our customers, we expect the same commitment of excellence and service from our team in making this ambition a reality. We continually seek for passionate and spirited individuals to join us on this journey, chart our destiny with digital transformation. We are creating new roles and expanding the skill sets of existing roles to respond to the demands of a digital economy, constantly on a quest for the right talent with passion to add value to the lives of everyone we touch. This journey is not exclusive to just customers but an offering to our growing family as well. We want people who have an appetite for a digital adventure and achieve your full potential with us. We hope to see you thrive with your career aspirations and encourage you to expand your reach by providing opportunities for constant growth with excellent performance. In line with our aim to expand and grow to be the best in the business, the time to join us is now Travel Arrangements Specialties: travel, tourism, OTA, Airport Retail, Retail, eCommerce, telecommunications, WiFi technology, Travel insurance, advertising, FITs, travel services, Corporate Solutions, Ecommerce

Responsibilities

  • ● Lead the development, management, and growth of tourism-related products, experiences, and partnerships targeting transit and international passengers.
  • ● Oversee end-to-end tour initiatives, including the Changixperience programme, tour collaborations, and new visitor experiences that enhance passenger engagement while generating commercial value.
  • ● Identify market opportunities, develop innovative tourism products, and drive strategic partnerships that strengthen Changi Airport's positioning as a destination and transit hub.
  • ● Lead the end-to-end management of all tour-related initiatives, including the Changixperience programme and other airport or Singapore-based experiences targeting transit passengers.
  • ● Develop and implement strategies to grow participation, customer satisfaction, and revenue contribution from tour and experience offerings.
  • ● Continuously review and optimise existing products through data analysis, customer feedback, and market insights.
  • ● Drive the conceptualisation and launch of new tours, experiential products, and programmes aligned with passenger needs and emerging travel trends.
  • ● Oversee the operational delivery of programmes to ensure a seamless customer experience and service excellence.
  • ● Identify, evaluate, and secure partnerships with tourism attractions, travel operators, hospitality providers, airlines, OTAs, and other relevant stakeholders.
  • ● Structure and negotiate commercial and collaboration agreements to achieve mutually beneficial outcomes.
  • ● Manage partner relationships and performance, ensuring alignment with business objectives and customer experience standards.
  • ● Explore innovative partnership models to create differentiated transit passenger experiences and drive incremental revenue.
  • ● Identify and develop new revenue streams through tourism-related products, experiences, and strategic collaborations.
  • ● Build business cases and financial models to assess commercial viability and investment returns.
  • ● Monitor portfolio performance and recommend initiatives to improve commercial outcomes.
  • ● Support the development of long-term growth strategies for transit passenger engagement and monetisation.
  • ● Lead cross-functional projects involving marketing, operations, digital, commercial, and external stakeholders.
  • ● Develop project plans, monitor timelines, manage budgets, and mitigate risks to ensure successful delivery.
  • ● Coordinate internal approvals and stakeholder alignment throughout the project lifecycle.
  • ● Track project outcomes and establish KPIs to measure effectiveness and business impact.
  • ● Monitor travel, tourism, and consumer trends to identify new opportunities.
  • ● Analyse passenger behaviour, market data, and competitive offerings to inform product development decisions.
  • ● Translate customer insights into actionable recommendations and innovation opportunities.

Requirements

  • ● Bachelor's degree in business, Marketing, Tourism, Hospitality, Aviation Management, or a related discipline.
  • ● 5-8 years of relevant experience in business development, partnerships, tourism, travel experiences, hospitality, destination marketing, or related fields.
  • ● Proven track record in managing partnerships and delivering commercially successful products or programmes.
  • ● Experience leading cross-functional projects from concept through implementation.
  • ● Experience in aviation, tourism, travel retail, destination management, or visitor experience development is advantageous.
  • ● Strong commercial acumen and business development capabilities.
  • ● Excellent stakeholder management and relationship-building skills.
  • ● Strong project management and execution skills.
  • ● Strategic thinker with the ability to translate insights into actionable recommendations and innovation opportunities.