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Changi Travel Services

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Manager, New Revenue & Partnerships

🗓️ Posted 2026-08-17 Changi Airport, East Region Full-time Hybrid Hospitality Tourism

Company shared salary

NA

Market rate

S$12,000–S$20,000/mo (S$144,000–S$240,000/yr)

Based on similar roles (title + domain + location).

Responsibilities

  • ● Lead the development, management, and growth of tourism-related products, experiences, and partnerships targeting transit and international passengers.
  • ● Oversee end-to-end tour initiatives, including the Changixperience programme, tour collaborations, and new visitor experiences that enhance passenger engagement while generating commercial value.
  • ● Identify market opportunities, develop innovative tourism products, and drive strategic partnerships that strengthen Changi Airport's positioning as a destination and transit hub.
  • ● Lead the end-to-end management of all tour-related initiatives, including the Changixperience programme and other airport or Singapore-based experiences targeting transit passengers.
  • ● Develop and implement strategies to grow participation, customer satisfaction, and revenue contribution from tour and experience offerings.
  • ● Continuously review and optimise existing products through data analysis, customer feedback, and market insights.
  • ● Drive the conceptualisation and launch of new tours, experiential products, and programmes aligned with passenger needs and emerging travel trends.
  • ● Oversee the operational delivery of programmes to ensure a seamless customer experience and service excellence.
  • ● Identify, evaluate, and secure partnerships with tourism attractions, travel operators, hospitality providers, airlines, OTAs, and other relevant stakeholders.
  • ● Structure and negotiate commercial and collaboration agreements to achieve mutually beneficial outcomes.
  • ● Manage partner relationships and performance, ensuring alignment with business objectives and customer experience standards.
  • ● Explore innovative partnership models to create differentiated transit passenger experiences and drive incremental revenue.
  • ● Identify and develop new revenue streams through tourism-related products, experiences, and strategic collaborations.
  • ● Build business cases and financial models to assess commercial viability and investment returns.
  • ● Monitor portfolio performance and recommend initiatives to improve commercial outcomes.
  • ● Support the development of long-term growth strategies for transit passenger engagement and monetisation.
  • ● Lead cross-functional projects involving marketing, operations, digital, commercial, and external stakeholders.
  • ● Develop project plans, monitor timelines, manage budgets, and mitigate risks to ensure successful delivery.
  • ● Coordinate internal approvals and stakeholder alignment throughout the project lifecycle.
  • ● Track project outcomes and establish KPIs to measure effectiveness and business impact.
  • ● Monitor travel, tourism, and consumer trends to identify new opportunities.
  • ● Analyse passenger behaviour, market data, and competitive offerings to inform product development decisions.
  • ● Translate customer insights into actionable recommendations and innovation opportunities.

Requirements

  • ● Bachelor's degree in business, Marketing, Tourism, Hospitality, Aviation Management, or a related discipline.
  • ● 5-8 years of relevant experience in business development, partnerships, tourism, travel experiences, hospitality, destination marketing, or related fields.
  • ● Proven track record in managing partnerships and delivering commercially successful products or programmes.
  • ● Experience leading cross-functional projects from concept through implementation.
  • ● Experience in aviation, tourism, travel retail, destination management, or visitor experience development is advantageous.
  • ● Strong commercial acumen and business development capabilities.
  • ● Excellent stakeholder management and relationship-building skills.
  • ● Strong project management and execution skills.
  • ● Strategic thinker with the ability to translate insights into actionable recommendations and innovation opportunities.