Digital Workplace Support Specialist- Service Delivery

Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains. Our talent solutions allow you to seamlessly scale your team while connecting you with skilled professionals around the world who align with your chosen technologies. Our focus lies in managed solutions, and we empower businesses to move at speed and achieve goals efficiently. We support four service lines including customer experience, digital and product engineering, data and analytics, and cloud transformation in addition to three engagement models including talent services, global talent centers, and managed solution capabilities. Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Randstad has a deep understanding of the labor market and helps clients to create the high-quality, diverse, and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of 27.6 billion. Randstad N.V. is listed on the Euronext Amsterdam. For more information, see www.randstad.com. Information Technology & Services

This role is ideal for a mid-level professional stepping up from desktop/helpdesk support who wants end-to-end ownership of hardware fleets, software licensing, asset registers, and ITIL-aligned change management processes without being bogged down by corporate bureaucracy. Own service requests end-to-end, managing fleet upgrades, mobile devices, hardware, and internal IT requests across APAC operating hours. Oversee and maintain the accuracy of IT asset inventories and software licensing registers. Act as an ambassador for digital workplace change management and regional end-user communications. Provide key technology support for executive and onsite audio/video (AV) systems, including live events. Manage second-line remote support and onboarding for regional business units using ServiceNow and standard ITSM practices. Liaise with external vendors for hardware warranties, maintenance, and incident management. Background: 3+ years of progressive experience moving from help desk to desktop support and service delivery. Core Technical Skills: Hands-on troubleshooting expertise across Windows OS, Microsoft 365, mobile platforms, and AV/VC office setups. Process Focus: Solid grounding in ITIL frameworks, software license management, asset management, and ServiceNow. Communication: Professional skills to engage with diverse technical and business stakeholders. Scope Note: This position is best suited for an evolving technical support specialist stepping up into service delivery management, rather than a senior manager with 5+ years of strategic management experience. At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.