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P-Parking International Pte Ltd

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Customer Service Officer (Command Centre)

🗓️ Posted 2026-08-17 East Region Full-time Hybrid Customer Service Call Centre

Company shared salary

S$1,600–S$2,400/mo (S$19,200–S$28,800/yr)

Market rate

S$3,500–S$5,500/mo (S$42,000–S$66,000/yr)

Based on similar roles (title + domain + location).

Responsibilities

  • ● Handle inbound and outbound calls including feedback and enquiry from the public, EMSU, HDB/Commercial Operations, and Technical Team.
  • ● Record all feedback and incidents reported to the Command Centre onto the Daily Report.
  • ● Check and monitor the smooth running of all automated car parks.
  • ● Escalate abnormalities and system errors detected to the Operations/Technical Team.
  • ● Monitor and ensure that the HDB Server PCs, EHT Host, and CEPAS Settlement PC are in good working condition at all times.
  • ● Check incoming email regularly and promptly process work requests from HDB and other authorities.
  • ● Check and monitor the working KPIs for HDB car parks and send reminders to the HDB Operations Team before the cut-off time.
  • ● Prepare and submit the CC Daily Report and HDB Feedback Report daily.

Requirements

  • ● Possess at least a Secondary School/'O' Level, Professional Certificate, or NITEC.
  • ● Have English as a required language.
  • ● Be preferably a Non-Executive specialized in Customer Service or equivalent.
  • ● Be willing to work on weekends, public holidays, and on rotating shifts.