Customer Service Officer (Command Centre)

About the Company

Responsibilities

• ● Handle inbound and outbound calls including feedback and enquiry from the public, EMSU, HDB/Commercial Operations, and Technical Team.
• ● Record all feedback and incidents reported to the Command Centre onto the Daily Report.
• ● Check and monitor the smooth running of all automated car parks.
• ● Escalate abnormalities and system errors detected to the Operations/Technical Team.
• ● Monitor and ensure that the HDB Server PCs, EHT Host, and CEPAS Settlement PC are in good working condition at all times.
• ● Check incoming email regularly and promptly process work requests from HDB and other authorities.
• ● Check and monitor the working KPIs for HDB car parks and send reminders to the HDB Operations Team before the cut-off time.
• ● Prepare and submit the CC Daily Report and HDB Feedback Report daily.

Requirements

• ● Possess at least a Secondary School/'O' Level, Professional Certificate, or NITEC.
• ● Have English as a required language.
• ● Be preferably a Non-Executive specialized in Customer Service or equivalent.
• ● Be willing to work on weekends, public holidays, and on rotating shifts.