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IT Support/Desktop Support Engineer - (OJT Provided - Entry Level)Alphaeus Pte. Ltd. · Central Region
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Alphaeus Pte. Ltd.

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IT Support/Desktop Support Engineer - (OJT Provided - Entry Level)

🗓️ Posted 2026-08-17 Central Region Full-time Hybrid ICT
💰 Salary Not shared 📊 Market S$3,500–S$5,500/mo

About the Company

Your Talent & IT Partner Established in 2018, Alphaeus has just one goal in mind - to be a one-stop IT solution provider for all Information Technology (IT) support services in Singapore. A fast-growing IT management company, it focuses on supporting businesses with technology and outsourcing solutions. Alphaeus is engaged in several large contracts with clients from both public and private sectors. Alphaeus has established extensive standard operating procedures (SOP), which is customizable to suit customers' environments. In Alphaeus, we aim to provide good quality service to meet customer demands and changing needs. IT Services and IT Consulting

Responsibilities

  • ● Perform troubleshooting for client platform related problems.
  • ● Respond promptly to incident, investigate and provide temporary and/or permanent resolution of incidents escalated.
  • ● Provide timely status updates to relevant parties.
  • ● Perform service requests related to client platforms.
  • ● Monitor the agreed service level, document and maintain the configuration of the systems; provide regular reporting to relevant parties.
  • ● Involved in client platform implementation/upgrade project.
  • ● Manage client platform implementation/upgrade project.
  • ● Perform research/evaluation of client platform tools.
  • ● Provide systems related technical advice to customers or project team.
  • ● Manage client platform management systems.
  • ● Manage systems changes through change request process and provide status reports to the relevant parties.
  • ● Perform client platform related presales tasks.
  • ● Gather business and/or application requirements on the infrastructure to perform the infrastructure requirement analysis and design.
  • ● Ensure service level meets requirement.
  • ● Propose and implement action plans when required.
  • ● Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements

  • ● Good command in English to liaise with different entities.
  • ● Candidate must possess at least NITEC/Higher NITEC and above.
  • ● IT savvy / Basic Understanding of IT.
  • ● Comfortable working in healthcare environment.
  • ● Comfortable taking MMR and TDAP vaccines (claimable).
  • ● Entry level, no experience required.

Benefits

  • ● On job training provided.
  • ● Insurance and medical covered.
  • ● MMR and TDAP vaccines are claimable.