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Customer Service & Logistics Executive
Customer Service Call Centre
Company shared salary
RM3,000–RM4,000/mo (RM36,000–RM48,000/yr)
Market rate
RM3,000–RM4,500/mo (RM36,000–RM54,000/yr)
Based on similar roles (title + domain + location).
Responsibilities
- ● Handle customer inquiries via phone, email, and WhatsApp.
- ● Process customer orders, prepare quotations, and follow up on quotations and customer requests.
- ● Coordinate deliveries by arranging transport, planning schedules, tracking shipment status, and resolving delivery issues.
- ● Liaise with customers, transporters, freight forwarders, shipping agents, suppliers, and internal departments to ensure smooth operations.
- ● Support warehouse operations by conducting stock counts, verifying inventory accuracy, coordinating stock transfers, and investigating stock discrepancies.
- ● Perform any duties assigned by management.
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