Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Confirm Application
Are you applying to ?
We'll track this in your dashboard as Applied.
Application Support Specialist
ICT
Company shared salary
NA
Market rate
RM7,000–RM12,000/mo (RM84,000–RM144,000/yr)
Based on similar roles (title + domain + location).
About the Company
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over 27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
Responsibilities
- ● Act as first line product support and perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention for the Salary Planning Capture System (SPCS)
- ● Review and triage support items for other applications used by Marsh FP&A
- ● Monitor the Ticket Log, ensuring all incidents and requests are addressed within assigned SLA
- ● Prepare monthly ticketing reporting, identifying repetitious issues
- ● Deliver the daily, monthly and quarterly support activities as assigned, such as data copies, month end close, forecast close
- ● Manage all Data Governance requests and communications, partner with Data Governance team to review and correct issues
- ● Work closely within a small team of product support analysts
- ● Document technical knowledge in the form of notes and manuals for guidance and training to FP&A colleagues on how to effectively use the Financial Systems functionality
Requirements
- ● Must have experience in Database: Oracle PL SQL
- ● Hands-on experience with Windows/Linux/Mac OS environments
- ● Experience with JIRA/Git/GitHub/ServiceNow
- ● Advance Excel skills
- ● Meticulous attention to detail and ability to work independently
- ● Experience working in a support role is a strong plus
- ● Ability to balance participation in special projects with daily deliverables (time management)
- ● Excellent documentation skills
- ● Ability to work with a global and diverse colleague base
- ● Specialist knowledge of Oracle Essbase & Planning is strongly desired
- ● Knowledge of VBA/Python/Altyrix is considered a plus
Benefits
- ● Professional development opportunities
- ● Interesting work
- ● Supportive leaders
- ● Vibrant and inclusive culture
- ● Range of career opportunities
- ● Benefits and rewards to enhance your well-being
⚡ Full Resume Sandbox Canvas