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Emanate Technology Pty Ltd

Solutions Consultant

🗓️ Posted 2026-08-14 Australia Permanent ICT

Company shared salary

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Based on similar roles (title + domain + location).

About the Company

Are you a commercially minded and customer-focused Solutions Consultant who enjoys bridging the gap between business challenges and technology solutions We're partnering with a well-established Australian software business that is transforming the way organisations automate document-driven processes and streamline operations. This is a highly visible role where you'll work closely with Sales, Product, Engineering and Professional Services teams to help customers design, implement and realise value from innovative software solutions. The Opportunity As a Solutions Consultant, you'll act as a trusted advisor throughout the customer journey, from discovery and solution design through to implementation readiness and go-live support. You'll engage directly with customers to understand their business processes, identify opportunities for improvement, and design scalable solutions that align with their technical and operational requirements. This role combines customer consulting, pre-sales engagement, business analysis and solution architecture, making it ideal for someone who enjoys solving complex problems while building strong customer relationships. You'll be joining a collaborative and growing technology business that genuinely values its people and customers. The organisation has built a strong reputation for delivering innovative solutions that help businesses improve efficiency, visibility and operational performance. Along with the opportunity to work on meaningful projects and make a real impact, you'll enjoy: We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.

Responsibilities

  • ● Leading customer discovery sessions, workshops and requirements-gathering activities.
  • ● Understanding customer business processes and translating requirements into practical solution designs.
  • ● Partnering with Sales teams on pre-sales engagements, demonstrations and solution presentations.
  • ● Developing process maps, business requirements, user stories and solution documentation.
  • ● Assessing customer environments and integration requirements.
  • ● Working with technical teams to define implementation approaches and solution architecture.
  • ● Supporting discussions around APIs, integrations, authentication methods and system dependencies.
  • ● Managing stakeholder expectations throughout the onboarding and implementation process.
  • ● Acting as the voice of the customer, collaborating with Product teams to influence future enhancements.
  • ● Supporting customers during implementation, go-live and hypercare activities.
  • ● Delivering a seamless customer experience through collaboration with Product, Support and Professional Services teams.

Requirements

  • ● 5+ years' experience in Solutions Consulting, Presales, Customer Success, Technical Enablement or a similar customer-facing technology role.
  • ● Experience working within SaaS, software implementation or enterprise technology environments.
  • ● Strong business analysis and requirements gathering capabilities.
  • ● Proven ability to facilitate workshops and engage with stakeholders at all levels.
  • ● Experience designing solutions that involve integrations, APIs and connected systems.
  • ● Understanding of software implementation methodologies and customer onboarding best practices.
  • ● Excellent communication skills with the ability to translate technical concepts into business outcomes.
  • ● Previous exposure to Accounts Payable Automation, ERP platforms, Document Management or Workflow Automation solutions will be highly regarded.