arrow_back Back to Dashboard search Browse Jobs

MT HOTHAM ALPINE RESORT

ICT Supervisor

🗓️ Posted 2026-08-14 Australia Permanent ICT

Company shared salary

A$7,224–A$7,773/mo (A$86,691–A$93,275/yr)

Market rate

NA

Based on similar roles (title + domain + location).

About the Role

The ICT Supervisor plays a critical role in ensuring Alpine Resorts Victoria's digital systems operate smoothly across all six alpine resorts. This position leads the ICT Officers and Service Desk Analyst, oversees daily ICT support activities, and ensures staff and contractors receive timely, expert technical assistance. This is an exciting opportunity for an experienced ICT professional who enjoys leading a team, solving complex technical challenges, and contributing to technology improvements that support safe, efficient and resilient alpine resort operations. If you thrive in a dynamic environment and enjoy supporting diverse users across multiple locations, we'd love to hear from you

Responsibilities

  • ● Lead and supervise ICT Officers and the Service Desk Analyst, providing direction, guidance and support to ensure consistent and expert service delivery.
  • ● Provide desktop support across a diverse range of systems and applications, ensuring timely resolution of technical issues.
  • ● Manage ICT operational budgets , equipment allocation and subscription resources, considering the unique challenges of remote and multi site environments.
  • ● Coordinate ICT hardware and software inventory , including procurement, installation, maintenance and lifecycle management.
  • ● Troubleshoot and repair hardware and software issues, managing Level 2 escalations.
  • ● Implement IT Service Management methodologies and contribute to continuous improvement of ICT support processes.
  • ● Engage with internal stakeholders , providing reporting, data analysis and recommendations for ICT improvements.
  • ● Collaborate on ICT projects with the Systems and Security Engineer and Head of ICT, ensuring smooth transition of new systems into operations.
  • ● Stay current with technology trends and provide guidance to less experienced colleagues.

Requirements

  • ● Minimum 3 years' experience in ICT support or related field.
  • ● Minimum 1 year team leadership experience.
  • ● Current Victorian Employee Working With Children Check.
  • ● Current driver's licence.
  • ● Cert IV or higher in ICT (desirable).
  • ● ITIL4 certification (desirable).
  • ● Strong digital and technological literacy, with advanced troubleshooting capability.
  • ● Experience managing small ICT projects and competing priorities.
  • ● High attention to detail and strong administrative capability.
  • ● Excellent communication skills, able to explain technical concepts clearly.
  • ● Ability to work both independently and collaboratively within a team.
  • ● Have full Australian working rights.
  • ● Hold a current Australian driver's licence.
  • ● Hold a current Victorian Employee Working With Children Check.
  • ● Satisfactorily pass a police check and other compliance screenings.
  • ● Work across multiple ARV locations as required.
  • ● For more information, visit our website: www.alpineresorts.vic.gov.au
  • ● Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.