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Kyocera Document Solutions Pty Ltd

IT Consultant

🗓️ Posted 2026-08-14 Australia Permanent ICT

Company shared salary

NA

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Based on similar roles (title + domain + location).

About the Company

Join our growing MSP team and work at the sharp end of an ever-changing technology landscape. We support a wide range of small to medium businesses across multiple industries, providing everything from day-to-day IT support through to higher-level technical escalation, problem-solving and project works. This role is perfect for someone who enjoys variety, values professionalism, and takes pride in being reliable, diligent, and genuinely motivated to help people. If you like learning, adapting, and making a real impact for customers who rely on you, you'll feel right at home with us. Roles & Responsibilities You'll be a Level 2 / 3 consultant on our Managed Services Support Desk, delivering phone and email technical support, performing anything and everything from scheduled maintenance, emergency responses, day to day support, application deployments, and attending client sites when needed. You'll be involved in different shifts including on-call and late shift on a rotation schedule. You'll balance independent remote work with in-office collaboration at North Ryde and direct client facing opportunities.

Responsibilities

  • ● Technical site ownership and management, meet with customers, raise concerns and provide technical solutions. Help manage cost and spend on your assigned sites.
  • ● Own and resolve Level 1, 2 & 3 tickets across Windows Server, Microsoft 365, Windows, networking, and common business apps
  • ● Provide clear, friendly phone and email support to end users and IT contacts
  • ● Maintain diligent ticket notes and accurate time entries in our PSA
  • ● Perform routine maintenance, patching, and health checks
  • ● Escalate effectively and collaborate with the wider team when required
  • ● Visit client sites across Sydney for project tasks and on-site troubleshooting (as needed) What you'll bring
  • ● + years in IT support (MSP experience valued but not required)
  • ● Strong troubleshooting across:
  • ● Microsoft 365 & Cloud Services (Exchange Online, SharePoint, Teams)
  • ● Entra ID (Azure AD), Conditional Access, MFA
  • ● On-premises Active directory, Group policy, DNS, DHCP
  • ● Intune / device management
  • ● Windows 11 and Windows Server / Active Directory
  • ● Networking fundamentals (DNS/DHCP/VPN; basic firewall/switch/Wi-Fi) setup and troubleshooting End-User Support:
  • ● Windows desktop & laptop troubleshooting
  • ● Multi-monitor, terminal server environments, drivers, printers, etc
  • ● Application support (Teams, Office, browsers, line-of-business apps) Security-First Thinking:
  • ● Firewall management (FortiGate / Fortinet stack)
  • ● Email security (SPF, DKIM, DMARC, Mimecast)