Order Management Specialist | Hybrid Work

Responsibilities

• ● Contract: 6 months Working hours: 2.15pm (or 3.15pm during daylight saving) to 11.15pm (12.15am) to support Europe region customers. Hybrid WFH, will require to return to office where there is meeting Job Description: Provide guidance and subject matter expert on Order Management processes. Participate and assist in UATs and signoff. Work issues arise from Account Management, Customers, or other Team members. Ensure accurate translation of POs, with company approved pricing, into Order Entry system within 24 hours Ensure existing backlog are always shippable, and free of any OM related holds. Work with Sales, Account Management and Finance on any other holds that prevent the backlog from being shippable. Ensure JIT hub customer product pulls are invoiced in a timely fashion Provide accurate responses to queries regarding order status, shipments and backlogs Solve day to day problems independently and raise/report problems to Team Lead / Manager Maintain customer files and correspondences and ensure accurate and clear filing of documents Support and provide documentation for Audit and SOX - Support Customers, Sales and Account Management on all order queries / issues Advocate B2B connections with new customers and assist with customer onboarding Actively monitor and report system issues and relentlessly follow up with IT to resolution Requirement A person with experience in a customer-facing environment Able to work from Singapore time from 2.15pm (3.15pm) to 11.15pm (12.15am) to support Europe region customers. Proficient ability to work in R12 Oracle ERP, International Trade Controls Systems, and Shipping systems Fluency in MS 365 Office applications, including proficient user of Excel. Knowledge of accounting principles Experience working in the SAP Environment We regret that only shortlisted candidates will be notified. Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set outin the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOL Singapore Pte Ltd
• ● RCB No. 200007268E
• ● EA License No. 01C4394
• ● R25157681 (Lau Jing Wen)