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IT Sales Coordinator
Sales
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
About the Company
At Emerging IT, we're passionate about delivering exceptional IT services and outstanding customer experiences. As one of Australia's leading Managed Service Providers, we partner with over 280 businesses across Australia, delivering innovative technology solutions backed by exceptional service. We're looking for an IT Sales Coordinator to join our Melbourne Sales team. This is more than a sales administration role. You'll play a key role in supporting our sales function by preparing quotes, coordinating orders, managing renewals and building strong relationships with customers, vendors and internal teams. This role is ideal for someone with experience in sales support or internal sales who enjoys technology and delivering exceptional customer service. Whether you've worked within an MSP, IT reseller, technology distributor or another technology business, or you're looking to build your career in the IT industry, you'll have the opportunity to develop your knowledge while working alongside experienced sales and technical professionals. If you're highly organised, customer-focused and enjoy supporting sales success, we'd love to hear from you. At Emerging IT, our people are at the centre of everything we do.
About the Role
Reporting to the Sales Manager, you'll play a key role in supporting the day-to-day operations of our Sales team. You'll coordinate the sales process from initial quote through to successful delivery, ensuring quotes are accurate, orders are processed efficiently, renewals are proactively managed and customers receive outstanding service throughout their journey. You'll also act as the day-to-day contact for a portfolio of small to medium business customers, assisting with licensing, renewals, billing enquiries and general account support. Working closely with our Sales, Presales and Technical teams, you'll help ensure customers receive timely advice, responsive service and the right technology solutions for their business.
Responsibilities
- ● Preparing accurate quotes and proposals for IT hardware, software, Microsoft 365 licensing and managed services
- ● Coordinating customer orders from placement through to successful delivery
- ● Liaising with vendors and distributors to obtain pricing, product availability and lead times
- ● Managing software licensing, warranty and managed service renewals
- ● Acting as the primary day-to-day contact for a portfolio of small to medium business customers
- ● Responding to customer enquiries relating to licensing, orders, renewals and billing
- ● Maintaining accurate customer and opportunity information within our CRM
- ● Working closely with Sales, Presales and Technical teams to deliver an exceptional customer experience
- ● Identifying upsell and cross-sell opportunities and referring them to the Sales team
- ● Contributing to continuous improvement across our sales processes
Requirements
- ● Experience in Sales Coordination, Internal Sales, Sales Support, Customer Success or Account Coordination
- ● Previous experience working within the IT industry is highly regarded; however, candidates with strong sales support experience and a genuine interest in technology are encouraged to apply
- ● A good understanding of IT hardware, software, Microsoft 365 licensing or managed services, or the ability to quickly learn new technologies
- ● Experience preparing quotes, processing orders and coordinating customer requests
- ● Strong organisational and time management skills
- ● Excellent communication and stakeholder management abilities
- ● Experience using CRM systems and Microsoft Office
- ● Exceptional attention to detail with a proactive, customer-first approach
- ● ConnectWise PSA or a similar PSA/CRM platform
- ● Microsoft 365 licensing
- ● IT procurement and vendor management
- ● Experience working with IT distributors such as Dicker Data, Ingram Micro, Leader, Synnex or Westcon
- ● Exposure to Managed Services, Cloud or Cyber Security solutions
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