Senior Manager, ServiceNow Platform Lead

Responsibilities

• ● Our client Our client is a globally recognised organisation operating at enterprise scale across more than 60 countries. They are investing heavily in their global technology function and are creating a new leadership structure to build a world-class ServiceNow capability across Sydney, London, India and the US.
• ● As part of this transformation, they're seeking an experienced ServiceNow Platform Leader to own the technical platform and help shape its future. The role This is a newly created leadership opportunity where you'll become the technical owner of a global enterprise ServiceNow platform.
• ● Reporting directly to the Vice President of Service Transformation, you'll lead platform governance, releases, upgrades, architecture oversight and technical delivery while managing a globally distributed engineering team.
• ● This is a true 50/50 leadership role. You'll mentor engineers, guide technical decisions and remain hands-on enough to maintain credibility while influencing the future direction of the platform.
• ● Working closely with Product Leadership, you'll determine how work is prioritised and delivered, ensuring platform stability, governance and long-term scalability rather than simply reacting to incoming requests. Key responsibilities
• ● Own the global ServiceNow platform and technical roadmap.
• ● Lead platform governance, upgrades, releases and change management.
• ● Prioritise platform work and manage engineering capacity.
• ● Oversee architecture, technical standards and platform performance.
• ● Lead and mentor a global engineering team across Sydney and India.
• ● Drive platform improvements and continuous optimisation.
• ● Partner with Product teams to deliver secure, scalable platform capabilities.
• ● Present platform strategy, innovation and roadmap updates to senior IT leadership.
• ● Ensure enterprise governance, compliance and release quality across the platform. Skills and experience You'll likely come from a ServiceNow Administrator, Developer or Platform Engineering background before progressing into technical leadership.
• ● We're looking for someone who has:
• ● Strong hands-on ServiceNow platform expertise.
• ● Release governance, change management and platform upgrade experience.
• ● Strong stakeholder management with the confidence to challenge priorities when required.
• ● ServiceNow certifications (highly regarded).
• ● ITIL / enterprise ITSM knowledge.