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Technical Consultant (D365 CE)
ICT
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Based on similar roles (title + domain + location).
About the Company
At Canon Business Services, we're a technology solutions partner for ambitious organisations. Across Australia, New Zealand and the Philippines, we help customers move past roadblocks, embrace opportunities and achieve real business outcomes through smart technology, business process and workplace solutions. By combining deep expertise with a focus on outcomes, we help organisations move faster, work smarter and unlock what's next. What makes Canon Business Services different is our people and our solutionist mindset. We don't jump to quick fixes, we look deeper, ask the right questions and work closely with our customers to solve what really matters. Through our Truly Care approach, we listen with curiosity, plan with expertise and deliver with efficiency, building trusted partnerships that create lasting value and real results. Join a leading Solutions Provider driving innovation and transformation for our customers Gain exposure to enterprise digital transformation projects Join a collaborative, high-performing team focused on continuous learning Avail flexibility to work from home 2 days a week - Adelaide location preferred, open to other locations
About the Role
The Technical Consultant plays a key role in developing, supporting and enhancing Microsoft Dynamics 365 CE and Power Platform solutions for a diverse customer base. Working across the full project lifecycle, you will collaborate with customers, stakeholders and delivery teams to build scalable business applications, automate processes and help organisations maximise the value of Microsoft's modern business application platform. The role offers a balance of project delivery, solution enhancement, customer engagement and ongoing technical development.
Responsibilities
- ● Contribute to developing and supporting Dynamics 365 CE and Power Platform solutions
- ● Deliver Power Apps, Power Pages and Power Automate implementations aligned to Microsoft best practices
- ● Participate in requirements gathering, workshops, agile ceremonies, testing and go-live activities
- ● Develop technical documentation and contribute to solution design and remediation planning
- ● Provide application support and maintenance in accordance with agreed service levels
- ● Collaborate closely with customers and internal delivery teams to achieve successful project outcomes
- ● Identify opportunities for continuous improvement and innovation across customer environments
- ● Share technical knowledge, lessons learned and best practices across the broader team
- ● Attend customer sites when required
Requirements
- ● 3+ years' experience developing solutions using Microsoft Dynamics 365 CE and Power Platform
- ● Strong experience with Power Apps, Power Pages and Power Automate
- ● Experience working across Dynamics 365 modules such as Sales, Customer Service, Customer Insights, or Field Service
- ● Experience with Microsoft .NET, Visual Studio, Azure DevOps and related development tools
- ● Strong analytical, troubleshooting and problem-solving skills
- ● Ability to produce high-quality technical and customer-facing documentation
- ● Experience providing customer-facing support and consulting services
- ● Knowledge of PCF development, Azure integrations, build pipelines or DevOps deployment practices will be highly regarded
- ● Microsoft certifications such as PL-200, PL-400 or Dynamics 365 certifications will be advantageous
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