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Clicks IT Recruitment (VIC)

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CRM Systems Administrator

🗓️ Posted 2026-08-14 Australia Permanent ICT

Company shared salary

A$8,750–A$9,167/mo (A$105,000–A$110,000/yr)

Market rate

NA

Based on similar roles (title + domain + location).

About the Company

Melbourne or Sydney based Hybrid Working Permanent opportunity 105,000 - 110,000 + 17% Super Are you a CRM or SaaS Platform Administrator looking to take the next step in your career We're partnering with a leading Australian organisation embarking on an exciting digital transformation, investing in modern technologies and building the next generation of its CRM capability. As part of this journey, they're growing a specialist CRM team and are looking for a CRM Systems Administrator to play a key role in supporting, maintaining and evolving their enterprise CRM platform. This is an excellent opportunity for someone who is ambitious, enjoys solving problems and is looking for genuine career progression. You'll join a high-performing technology team, work alongside experienced professionals, and gain exposure to modern platforms, AI technologies and enterprise-scale digital initiatives.

About the Role

As the CRM Systems Administrator, you'll be responsible for the day-to-day administration, support and optimisation of the organisation's CRM platform. You'll work closely with the CRM Platform Lead, Solutions Engineer and broader technology teams to ensure the platform remains secure, reliable and fit for purpose while contributing to continuous improvement initiatives. While the current environment is Microsoft Dynamics 365, the organisation is also exploring future CRM capabilities. As a result, they're looking for someone with strong CRM administration experience and an adaptable mindset, rather than someone whose experience is limited to a single platform.

Responsibilities

  • ● Administer and support the enterprise CRM platform
  • ● Manage user accounts, security roles and access permissions
  • ● Monitor platform health, performance and system availability
  • ● Troubleshoot user issues and provide operational support
  • ● Maintain data integrity and support data quality initiatives
  • ● Assist with system upgrades, testing and release activities
  • ● Support Power Platform applications and automated workflows
  • ● Maintain documentation, governance and configuration records
  • ● Collaborate with technical teams supporting integrations and enterprise applications
  • ● Identify opportunities to improve platform performance and user experience

Requirements

  • ● Experience administering Microsoft Dynamics 365, Salesforce, HubSpot, Oracle CRM, SAP CRM, or other enterprise CRM/SaaS platforms
  • ● Experience managing user access, security roles and permissions
  • ● Strong troubleshooting and problem-solving skills
  • ● An understanding of CRM data quality, governance and system administration
  • ● Excellent communication skills and the ability to support both technical and non-technical users
  • ● A proactive attitude, curiosity to learn and the ability to adapt to new technologies
  • ● Join a newly established CRM capability and help shape its future
  • ● Genuine career progression within a growing technology function
  • ● Work alongside experienced technology leaders in a collaborative, high-performing environment
  • ● Exposure to enterprise CRM platforms, Power Platform and emerging AI technologies
  • ● Ongoing professional development, mentoring and learning opportunities
  • ● Hybrid working environment with flexibility