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Lifeway Singapore Pte Ltd

Service Delivery Specialist, Data Centre

🗓️ Posted 2026-08-14 Singapore Permanent ICT

Company shared salary

NA

Market rate

NA

Based on similar roles (title + domain + location).

Responsibilities

  • ● Direct end-to-end service delivery, ensuring compliance with SLAs and KPIs.
  • ● Address client-reported concerns promptly, coordinating with operations teams and service owners to drive improvements.
  • ● Act as the primary liaison for clients, managing expectations and resolving escalations effectively.
  • ● Work closely with data centre operations, IT support, and engineering teams to ensure seamless service execution.
  • ● Handle customer incidents, including escalation, communication, coordination with internal teams, incident reporting, Root Cause Analysis (RCA), and implementation of preventive measures.
  • ● Coordinate customer-impacting change activities, issue timely maintenance change notifications to customers, ensure required approvals are obtained, communicate change status and updates to customers, coordinate post-change reviews and follow up on outstanding actions.
  • ● Identify and implement opportunities to enhance service quality, efficiency, and customer satisfaction.
  • ● Maintain accurate service records, ensure adherence to ISO standards, and support audit requirements.
  • ● Facilitate regular client meetings to review service quality, monitor project and manage incident updates.
  • ● Lead customer audit exercises and coordinate internal resources to ensure smooth execution.
  • ● Prepare and submit monthly utilities consumption reports to Finance, as well as monthly Operations Reports for clients covering service performance, incidents, maintenance activities, and operational updates.
  • ● Carry out additional responsibilities as assigned to support overall service delivery.

Requirements

  • ● Diploma/Degree in IT, Computer Science, or related field.
  • ● 3-5 years of experience in service delivery, preferably within data centre or IT infrastructure environments.
  • ● Familiarity with data centre operations is an advantage.
  • ● Strong understanding of ITIL service management frameworks and its best practices.
  • ● Excellent communication and stakeholder management skills.
  • ● Ability to work under pressure and manage multiple priorities.
  • ● Proactive problem-solving mindset with attention to detail.
  • ● Team player with the ability to work collaboratively across functions.
  • ● Customer-focused with a commitment to service excellence.