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Systems Engineer (Level 2) - Managed Services
ICT
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
About the Company
We are a privately owned Australian MSP delivering business technology and IT support since 1991. Many of our clients have been with us for years because we get the technical work right and we are straight with people. We are in a deliberate growth phase, with new clients coming on board each month, and we are expanding the technical team to keep up.
Responsibilities
- ● Perform Windows Server administration, patching, troubleshooting, and maintenance
- ● Manage Active Directory, Group Policy, DNS, and DHCP
- ● Administer Microsoft 365 and tenant management
- ● Configure firewalls, make rule changes, and set up VPNs
- ● Configure, provision, and troubleshoot 3CX systems
- ● Monitor and remediate backups
- ● Support cloud services including Azure
- ● Take end-to-end ownership of assigned tickets, including scheduled maintenance
- ● Maintain real-time documentation
- ● Assist and/or lead in project work
- ● Communicate clearly and professionally with clients, aligning technical guidance with their business needs
- ● Adhere to SLAs
- ● Enter accurate daily timesheets
- ● Participate in team meetings and support colleagues
- ● Commit to ongoing training and certifications
Requirements
- ● Strong communication skills, including ability to explain technical detail to non-technical people
- ● MSP experience preferred
- ● High attention to detail and strong troubleshooting instincts
- ● Professional, reliable, and organized, with real empathy for the people you are helping
- ● Happy to work in a team, help train others, and step up when needed
- ● Not content just keeping systems running; you look for ways to improve them
- ● Solid grounding in servers, networking, firewalls, and 3CX
- ● Valid driver's licence is ESSENTIAL
- ● WatchGuard experience (Fireboxes, VPN tunnels, Firebox System Manager, or WatchGuard Cloud) is a bonus
- ● Deeper networking skills (VLANs, routing, switching, business-grade Wi-Fi) are a bonus
- ● Vendor certifications (Microsoft, WatchGuard, CompTIA Network+, CCNA or similar) are a bonus
- ● Azure and Intune exposure beyond the basics is a bonus
- ● VoIP or unified comms platforms beyond 3CX is a bonus
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