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Implementation Consultant
ICT
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
Responsibilities
- ● Carry out end-to-end implementation tasks, including system setup, configuration, testing, and client training.
- ● Follow established SOPs and maintain accurate documentation such as Service Notes and CRM updates.
- ● Provide post-implementation support to ensure smooth project handover and client satisfaction.
- ● Collaborate with Sales, R&D, and Support teams to resolve issues and contribute feedback for process improvement.
- ● Ensure high levels of customer satisfaction by delivering quality implementations, timely support, and effective communication throughout the project lifecycle.
- ● Report progress and any challenges to the Team Lead for escalation and guidance.
- ● Participate in knowledge sharing and continuous improvement initiatives within the team.
- ● Support implementation efforts in international markets as assigned.
- ● Learn and develop knowledge of multiple company products to effectively manage and implement projects across different product lines.
Requirements
- ● Diploma or bachelor's degree in computer science, IT, or a related technical field.
- ● At least 1 year of IT desktop, technical support, or a similar technical role experience preferred.
- ● Proficient in troubleshooting hardware, software, and basic network issues.
- ● Strong troubleshooting and problem-solving skills.
- ● Strong communication and customer service skills.
- ● Able to work independently and as part of a team.
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