Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Level 3 - Systems Engineer
ICT
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
About the Company
We're partnering with one of Ballarat's leading Managed Services Providers. With a strong reputation for delivering secure, high-quality IT environments and exceptional customer outcomes, they've built a business that values technical excellence, accountability and doing things properly. Due to continued growth, they're looking for an L3 Systems Engineer who can take ownership of complex escalations, mentor engineers and contribute to the ongoing improvement of their service delivery and technical capability. This is an opportunity for someone who enjoys solving difficult problems, supporting the growth of others and having a genuine influence on how technology services are delivered. Join one of Ballarat's most respected and established MSPs Take ownership of complex technical issues that others can't solve Influence technical standards, processes and service quality Mentor developing engineers and help lift capability across the team Work in a modern environment focused on automation, security and continual improvement Exposure to modern workplace, infrastructure and security technologies Genuine progression into technical leadership as the business continues to grow Competitive salary package and long-term career growth and stability
Responsibilities
- ● Managing complex Level 3 escalations through to resolution
- ● Acting as a senior technical resource across multiple client environments
- ● Mentoring and supporting Level 1 and Level 2 engineers
- ● Improving technical standards, documentation and escalation processes
- ● Troubleshooting Microsoft, infrastructure and security platforms
- ● Working closely with leadership to improve service delivery outcomes
- ● Assisting with technical projects, upgrades and migrations
- ● Promoting a security-first approach across customer environments
- ● Identifying opportunities for automation and continual improvement
- ● Microsoft 365 & Modern Workplace
- ● Microsoft Intune & Entra ID
- ● Windows Server environments
- ● Networking & Infrastructure technologies
- ● Security, EDR & endpoint management platforms
- ● Automation and emerging AI-enabled support tools
- ● Kaseya tooling ecosystem (highly regarded)
Requirements
- ● Proven experience working within an MSP environment
- ● Strong Microsoft 365 administration and troubleshooting skills
- ● Experience supporting Intune and Entra ID environments
- ● Advanced troubleshooting capability across infrastructure and cloud platforms
- ● Strong understanding of networking and security principles
- ● Excellent communication and stakeholder management skills
- ● A collaborative approach and genuine passion for mentoring others
- ● A continual improvement mindset with a focus on accountability and quality
- ● Experience with automation, security or infrastructure projects will be highly regarded
⚡ Full Resume Sandbox Canvas