Customer Success Executive (IT)

🗓️ Posted 2026-08-14 Singapore Permanent ICT

Company shared salary

NA

Market rate

NA

Based on similar roles (title + domain + location).

Responsibilities

  • Offer cost effective and practical advice on digitalisation roadmap, AI automation, IT budgeting and IT governance
  • Be the first point of contact for clients in the IT service management framework
  • Assist in preparing proposals, estimates, and presentations for clients
  • Identify opportunities to upsell and cross sell IT managed services
  • Strengthen client relationships to ensure service excellence
  • Coordinate with technical teams and external vendors to provide complete end to end IT managed services

Requirements

  • At least 3 year relevant experience in client service, service delivery, account management, or business or IT advisory roles
  • Background in Accounting, Business, or related disciplines, with experience in or exposure to the IT or technology sector
  • Strong communication, presentation, and relationship management skills
  • Proactive, organized, and solutions oriented
  • Able to work independently while collaborating with cross functional teams