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Customer Success Executive (IT)
ICT
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
Responsibilities
- ● Offer cost effective and practical advice on digitalisation roadmap, AI automation, IT budgeting and IT governance
- ● Be the first point of contact for clients in the IT service management framework
- ● Assist in preparing proposals, estimates, and presentations for clients
- ● Identify opportunities to upsell and cross sell IT managed services
- ● Strengthen client relationships to ensure service excellence
- ● Coordinate with technical teams and external vendors to provide complete end to end IT managed services
Requirements
- ● At least 3 year relevant experience in client service, service delivery, account management, or business or IT advisory roles
- ● Background in Accounting, Business, or related disciplines, with experience in or exposure to the IT or technology sector
- ● Strong communication, presentation, and relationship management skills
- ● Proactive, organized, and solutions oriented
- ● Able to work independently while collaborating with cross functional teams
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