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Customer Service Executive (B2B /Inside Sales / Prepare Quotation)
Customer Service Call Centre
Company shared salary
S$2,500–S$3,200/mo (S$30,000–S$38,400/yr)
Market rate
S$2,800–S$4,000/mo (S$33,600–S$48,000/yr)
Based on similar roles (title + domain + location).
About the Company
Trust Recruit Pte Ltd is a recruiting firm based in Singapore that connects professionals with opportunities. The firm operates under EA License No: 19C9950 and is committed to safeguarding personal data in accordance with the Personal Data Protection Act.
Responsibilities
- ● Respond to customer enquiries via phone and email on product specifications, pricing, availability, and lead times.
- ● Prepare and follow up on quotations, providing timely responses and coordinating with Sales Engineers on technical enquiries where required.
- ● Convert enquiries and quotations into confirmed sales orders while adhering to approved pricing and discount guidelines.
- ● Coordinate with internal teams on order status and delivery schedules, keeping customers informed of lead times, changes, and delays.
- ● Serve as the primary point of contact for post-order enquiries, delivery issues, and after-sales support, escalating urgent matters as needed.
- ● Coordinate the resolution of product-related issues, including technical assessments, replacements, and credit notes, while ensuring timely customer updates and case closure.
- ● Maintain accurate records of customer enquiries, quotations, orders, and after-sales cases, and prepare reports on sales activities and outstanding issues.
- ● Support customer data administration, documentation, and coordination of customer visits and related activities.
- ● Deliver professional, responsive customer service that reflects the company's commitment to customer satisfaction.
Requirements
- ● Minimum Diploma in Business Administration, Sales & Marketing, or a related discipline; degree holders welcome.
- ● Minimum 2 years of relevant experience in customer service, inside sales, or sales support in a B2B environment.
- ● Experience in the industrial, automation, or manufacturing sector is preferred.
- ● Exposure to technical or engineered products is an advantage.
- ● Proficient in Microsoft Office (Word, Excel, Outlook).
- ● Experience with ERP or CRM systems is an advantage.
- ● Able to understand and communicate basic product specifications in pre- and post-sales discussions.
- ● Strong customer orientation with a proactive, solutions-driven approach.
- ● Sales-minded - able to follow up confidently and work towards closing deals.
- ● Organised and meticulous in managing concurrent quotations, follow-ups, and after-sales cases.
- ● Collaborative team player - able to coordinate effectively across Sales, Sales Support, Logistics, and technical teams.
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