NDIS COORDINATOR/MANAGER

About the Company

Responsibilities

• ● Understands NDIS legislation, price guide, and funding categories.
• ● Accurately interprets participant plans, goals, and budget allocations.
• ● Explains plan components clearly to participants and families.
• ● Identifies risks, gaps, or misaligned supports within a plan.
• ● Manages scheduling or service delivery and resolves any issues
• ● Demonstrates a strong understanding of how plan transitions between providers work and confidently manages the full end-to-end process to offboard from an existing provider and onboard to a new one.
• ● Sources appropriate providers based on needs, goals, and preferences.
• ● Facilitates service agreements and bookings confidently.
• ● Ensures providers understand participant needs and expectations.
• ● Coordinates multidisciplinary teams effectively.
• ● Ensures the correct support workers are aligned to the participants needs.
• ● Adjusts support as needs change
• ● Monitors spending across Core, Capacity Building, and Capital budgets.
• ● Identifies underspend/overspend early and adjusts supports accordingly.
• ● Tracks provider performance and service delivery quality.
• ● Uses dashboards or tools to maintain accurate utilisation records.
• ● Monitors support and plan usage by tracking spending across budgets to avoid underspend or overspend.
• ● Identifies early signs of risk.
• ● Responds appropriately to crises or urgent changes in circumstances.
• ● Resolves provider conflicts or service delivery issues professionally.
• ● Escalates concerns appropriately.
• ● Maintains accurate, timely case notes aligned with NDIS standards.
• ● Prepares evidence for plan reviews or change-of-circumstances requests.
• ● Documents participant progress, barriers, and outcomes clearly.
• ● Ensures all records meet compliance and audit requirements.
• ● Gathers reports from providers ahead of review meetings.
• ● Assesses goal progress with the participant.
• ● Provides recommendations for future funding based on evidence.
• ● Supports participants during review meetings if requested.
• ● Works effectively with families, carers, providers, and stakeholders.
• ● Advocates for participant rights, preferences, and safety.
• ● Ensures culturally safe and trauma-informed practice.
• ● Maintains professional relationships and manages boundaries well.
• ● Upholds NDIS Code of Conduct and safeguarding principles.
• ● Demonstrates ethical decision-making and confidentiality.
• ● Maintains up-to-date knowledge of NDIS changes and best practice.
• ● Completes mandatory training and organisational compliance tasks.