Australia Post Counter Operator in Post Office

Responsibilities

• ● Helensvale Plaza Post Office is seeking a Postal Services Officer to join a great team in a vibrant, challenging and rewarding environment offering the full range of Australia Post products and services.
• ● This is a great opportunity for applicants who have Australia Post, Banking or extensive Sales experience. We are a busy Post Office you must be able to work well under pressure during the busy periods.
• ● Casual Position with approx. 15-30 hours with the opportunity for more depending on experience. 1 Saturday a month is required for a 4 hour shift 9:00am-12:00pm
• ● Office hours are 8.30am to 5.00pm Monday to Friday.
• ● am to 12pm noon Saturday. Key Selection Criteria - T o be considered for this position please ensure you address the following criteria in your application:
• ● Must be able to lift a 16kg parcel
• ● Be able to stand for the duration of your days work
• ● Be customer focused and be able to work collaboratively with your team to deliver solutions
• ● Be fast and efficient Responsibilities include but are not limited to:
• ● Perform customer sales and service transactions
• ● Maintain a cash advance accurately which includes handling and processing cash, cheque, credit cards and EFTPOS
• ● Promote and process a broad range of financial agency transactions through Australia Post's technology systems
• ● Conduct and process a range of identity service transactions (e.g. Australian Passport Applications) to establish applicant's identity with high level of accuracy and compliance according to requirements
• ● Promote product and services through up selling and cross selling, merchandising and other promotional activities
• ● Accept mail for lodgement, with accurate assessment of applicable charges
• ● Build collaborative relationships with customers; seek to understand the needs of both business and consumer customer types We thank all applicants in advance as only successful applicants will be contacted for an interview.