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Customer Service and Bookings - Express Transport Industry
Customer Service Call Centre
Company shared salary
A$5,600–A$6,400/mo (A$67,200–A$76,800/yr)
Market rate
A$4,700–A$5,400/mo (A$56,400–A$64,800/yr)
Based on similar roles (title + domain + location).
About the Company
Swift Transport Services is a leading provider of transportation and logistics solutions. With a strong focus on customer satisfaction and operational efficiency, we are committed to delivering reliable services to our clients. Join our team and be a part of our continued success. We are welcoming candidates to apply by emailing Amanda Ferrie mandy@swifttransport.com.au - all applications and enquiries about the role are totally confidential.
About the Role
We are seeking a dedicated and customer-focused individual to join our team as a casual Customer Service and Bookings professional at Swift Transport Services in Dandenong South, VIC.
Responsibilities
- ● Providing exceptional customer service to our clients, handling inquiries, bookings and issues in a professional and timely manner
- ● Taking high volumes of phone bookings with accuracy - this is the main priority of this role
- ● Being "front of house" at reception to greet visitors
- ● Collaborating with internal teams to ensure efficient and reliable service delivery
- ● Assisting the despatch team with callbacks and fielding job enquiries
- ● Taking opportunities to improve customer experience
Requirements
- ● Previous experience in a logistics/transport bookings role
- ● Booking accuracy, ability to take high volumes of calls
- ● Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- ● Excellent organisational and multi-tasking abilities, with a keen eye for detail
- ● Professional presentation
- ● Proficiency in using transport software and technology to support customer service and bookings processes
- ● A team player who conducts themselves professionally and with a positive, friendly "can do" attitude
Benefits
- ● At Swift Transport Services, we are committed to providing our employees with a supportive and rewarding work environment. Working on a casual basis initially, we are offering 35 per hour plus super. Expected working hours are 8am to 3:30pm.
- ● Possibility to go full time in the future.
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