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IT Support Officer
ICT
Company shared salary
NA
Market rate
A$5,000–A$6,250/mo (A$60,000–A$75,000/yr)
Based on similar roles (title + domain + location).
About the Company
Coronation is a multi-award winning fully integrated property company shaping some of Sydney's most ambitious precincts. From the first sketch to the final handover, we own every stage - acquisition, design, construction, sales, leasing and operations - so what we create isn't just consistent, it's enduring. Coronation delivers thoughtfully designed properties and apartments that combine modern living with long-term value, giving buyers the opportunity to own a home in vibrant, master-planned communities. At the heart of our strength is Nation, our Build-to-Rent platform leading Australia with more than 5,000 apartments secured across key growth locations. Together, Coronation and Nation are redefining the way people live and rent in Sydney - creating destinations that fuse design excellence, community, and long-term value. Find out more about our projects: www.coronation.com.au
Responsibilities
- ● Supporting the Information Technology function, ensuring employees are set up and able to operate efficiently within the Company business IT environment, focusing on Desktop, Hardware and Applications Support at Head Office and Remote Sites
Requirements
- ● Provide Level 1 and Level 2 desktop and application support, ensuring staff have the resources they need.
- ● Coordinate networks setups at head office and remote offices, guaranteeing secure and reliable connectivity.
- ● Manage internal IT requests effectively, utilising the ticketing system, phone, email, or in-person conversations for resolution.
- ● Act as the key liaison with external IT MSP, assuring high-quality and timely external support.
- ● Assist with hardware and software procurement.
- ● Manage all IT asset registers.
- ● Setup and maintain PCs, smartphones, tablets and other office hardware, ensuring optimal functionality.
- ● Administer various software applications in use across the business, from Microsoft 365 Apps to specialised Apps.
- ● Manage SharePoint sites and permissions, aligning setups with team collaboration goals.
- ● Lead the commissioning and decommissioning activities for IT equipment at various sites, from initiation to completion.
- ● Utilise PowerApps and Power BI for internal process automation and data analytics, aiding in data-driven decision-making.
- ● Maintain a customer-first approach in issue resolution, ensuring high levels of user satisfaction.
- ● Strong written and verbal communication skills for effective user assistance, and documentation of processes and guidelines.
Benefits
- ● Training and professional development opportunities. We take a tailored approach to each employee's career journey and support them in achieving their aspirations and goals.
- ● Competitive salary
- ● Reward & recognition program
- ● Additional leave benefits
- ● To express your interest and apply for this position, please submit your CV along with a cover letter addressing the key criteria for the role outlined.
- ● Australian work rights are required for this position.
- ● Please note: This role is being sourced through Coronation Property directly and we will not accept applications via external recruitment agencies.
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