Senior Operations and Sales Executive

Responsibilities

• ● Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
• ● HOW YOU WILL MAKE AN IMPACT
• ● Reporting to the IWC Regional Head of Operations, the Senior Operations Executive will play a vital role in our organization by driving operational excellence and ensuring a seamless sales planning and distribution process. You will be instrumental in optimizing stock management, providing critical support to our boutiques and partners, and delivering insightful business analytics. Your proactive approach, problem-solving skills and dedication to service will directly contribute to our market performance and the overall success of our Maison.
• ● Merchandising & Stock operation management (40%):
• ● Be the key user for all Sales Operations related tasks
• ● Monitor daily sales and proactively manage stock replenishment
• ● Manage orders, returns, transfers and dispatch in SAP, in coordination with regional and HQ teams
• ● Manage consignment stock
• ● Implement and monitor model stocks
• ● Handle requests for all products (straps, warranty cards, repairs, including spare parts)
• ● Coordinate with Supply, Logistics, Finance and regional platforms
• ● Problem solver for all operational challenges
• ● Deal with all enquiries in an efficient and service-oriented manner (prices, availability, deliveries, complaints, etc.)
• ● Ensure and manage proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits.
• ● Network Support & Relationship Management (40%)
• ● Be the point of entry for requests of internal boutiques, area managers and wholesale partners
• ● Manage requests related to product availability, pricing, deliveries and complaints
• ● Provide shipment and order updates
• ● Assist on SAP/Booster Opening / Closings of POS and event locations (opening stock order planning, SAP set-up, master data maintenance)
• ● PO Creation and follow-up for Capex and invoices