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Customer Service Coordinator- Order to Cash
Customer Service Call Centre
💰 Salary Not shared
📊 Market AED 9,000–AED 13,000/mo (AED 108,000–AED 156,000/yr)
About the Company
The Estée Lauder Companies Inc. is a multinational cosmetics and skincare company. It develops, manufactures, and markets a wide range of products, including skincare, makeup, fragrance, and hair care. The company's brands are sold in over 150 countries worldwide. Cosmetics Specialties: Skincare, Makeup, Fragrance, Hair Care, Cosmetics
Responsibilities
- ● Description
- ● Customer Service Coordinator - Supply Chain The Estée Lauder Companies
- ● Are you passionate about delivering a great customer experience and interested in working behind some of the world's most iconic beauty brands
- ● This is more than an order-processing role. We are looking for someone who understands the end-to-end Order-to-Cash (O2C) journey, takes ownership when things go wrong and is always looking for smarter, better ways to work.
- ● What you will do:
- ● Own order processing, claims management and customer queries from validation through to resolution
- ● Proactively troubleshoot order failures, supply constraints, delivery issues and fulfilment risks
- ● Manage claims with a focus on timely resolution, root cause analysis and prevention
- ● Track and report on service levels, order performance, claims trends and key operational KPIs
- ● Partner closely with customers and internal teams to ensure issues are understood, answered and resolved
- ● Identify opportunities to simplify, automate and improve processes, including workflows, BOTs and system enhancements and new ways of working.
- ● Maintain strong data integrity, process controls and compliance
- ● Qualifications
- ● What we are looking for:
- ● Strong experience across order and claims management, ideally within an O2C environment
- ● Around 5 years' relevant experience, depending on background and scope
- ● SAP experience is a must
- ● Strong analytical, reporting and problem solving capabilities
- ● An agile, proactive and solutions-focused mindset with a strong sense of ownership and accountability
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