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Platform Administrator Salesforce
ICT
Company shared salary
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Based on similar roles (title + domain + location).
About the Company
Shape your world through work that helps build a thriving NSW - Join a collaborative and supportive digital team delivering enterprise Salesforce solutions. - Temporary full-time opportunity available until 31 January 2028. - Office location based in Parramatta with flexible working arrangements supported. - Salary relative to experience, and ranges from 116,981 to 129,492 plus superannuation. Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career.
Responsibilities
- ● nt, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.
- ● As a Platform Administrator Salesforce, you will play a key role in the administration, configuration, support and ongoing enhancement of the Department's Salesforce platform.
- ● You will be responsible for maintaining platform health, managing users and security, troubleshooting issues, supporting releases and implementing configuration changes to meet evolving business requirements. Working closely with business stakeholders, architects, developers and vendors, you will help deliver scalable and sustainable Salesforce solutions that support business outcomes.
- ● Administering and supporting enterprise Salesforce environments.
- ● Managing user accounts, profiles, permission sets and security controls.
- ● Configuring Salesforce objects, fields, page layouts, record types and flows.
- ● Supporting incident, problem and change management activities.
- ● Developing reports, dashboards and data quality improvements.
- ● Assisting with release planning, testing and deployment activities.
- ● Identifying opportunities for platform optimisation and continuous improvement.
- ● Working collaboratively with business and technical teams to deliver effective solutions.
- ● Supporting governance, compliance and platform best practice.
- ● What you will bring to the role
- ● Demonstrated experience administering and supporting Salesforce within a complex enterprise environment.
- ● Strong understanding of Salesforce security, including profiles, permission sets, sharing rules and role hierarchies.
- ● Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues.
- ● Knowledge of release, change and deployment practices within a Salesforce environment.
- ● Strong communication and stakeholder engagement skills, including the ability to communicate technical concepts to non-technical audiences.
- ● A customer-focused mindset with a commitment to delivering high-quality outcomes.
- ● Ability to manage competing priorities and work effectively in a fast-paced environment.
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