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SAP Analyst Service Desk (AMS)cbs APAC · Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
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cbs APAC

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SAP Analyst Service Desk (AMS)

🗓️ Posted 2026-09-07 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market RM7,500–RM11,500/mo

About the Company

Coming soon CBS Inc. - https://www.linkedin.com/company/cbsinccanada CBS Europe - https://www.linkedin.com/company/cbseurope CBS Japan - https://www.linkedin.com/company/cbsjapan Information Technology & Services

Responsibilities

  • ● Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC (https://www.cbs-consulting.com/apac/about-cbs/company/)
  • ● Position: SAP Analyst Service Desk (AMS)
  • ● Module: SAP functional and technical modules (e.g., SAP ECC, S/4HANA, FICO, SD, MM, etc.)
  • ● Added Input: Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.
  • ● Key Responsibilities:
  • ● As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities.
  • ● You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team.
  • ● You will oversee the management of incidents and the service request process.
  • ● You are expected to proactively contribute to the continuous improvement of our support processes.
  • ● Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently.
  • ● You will also support the preparation of monthly utilization reports for Service Managers.
  • ● Required Skills and Experience:
  • ● Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
  • ● -5 years of experience in IT support or a service desk environment.
  • ● Sound knowledge of Microsoft Office.
  • ● Strong customer orientation and a service-focused mindset.
  • ● Independent and structured way of working.
  • ● Reliable, collaborative, and able to manage multiple tasks.
  • ● Good command of written and spoken English.