SAP Analyst Service Desk (AMS)

Responsibilities

• ● Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC (https://www.cbs-consulting.com/apac/about-cbs/company/)
• ● Position: SAP Analyst Service Desk (AMS)
• ● Location: KL Sentral, Malaysia
• ● Module: SAP functional and technical modules (e.g., SAP ECC, S/4HANA, FICO, SD, MM, etc.)
• ● Added Input: Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.
• ● Key Responsibilities:
• ● As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities.
• ● You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team.
• ● You will oversee the management of incidents and the service request process.
• ● You are expected to proactively contribute to the continuous improvement of our support processes.
• ● Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently.
• ● You will also support the preparation of monthly utilization reports for Service Managers.
• ● Required Skills and Experience:
• ● Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
• ● -5 years of experience in IT support or a service desk environment.
• ● Sound knowledge of Microsoft Office.
• ● Strong customer orientation and a service-focused mindset.
• ● Independent and structured way of working.
• ● Reliable, collaborative, and able to manage multiple tasks.
• ● Good command of written and spoken English.