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Lead Salesforce Business AnalystDocebo · Toronto, Ontario, Canada
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Docebo

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Lead Salesforce Business Analyst

🗓️ Posted 2026-08-20 Toronto, Ontario, Canada Full-time Hybrid ICT
💰 Salary Not shared 📊 Market 8,333 CAD–12,500 CAD/mo

About the Company

Never stop learning. The learning platform that's hyper-flexible, ROI-proven, AI-first, and learner-loved. Docebo is the AI learning platform for training employees, customers, and partners from one place. Built for enterprise scale and flexibility, organizations can create content in minutes, seamlessly connect to existing systems, and prove ROI with powerful reporting. More than 3,900 organizations trust Docebo to make learning their competitive advantage. Learn more at docebo.com. Docebo has offices in Canada (Toronto, Ottawa), the US (Athens, Atlanta), Italy (Biassono, Lombardy), London, Paris, Munich, and Dubai. Imprint: https://www.docebo.com/company/imprint/ Software Development Specialties: E-learning, Elearning, Lms, Cloud E-Learning, LO, E-Learning As A Service, E-Learning Marketplace, E-Learning Ecosystem, E-Learning Apps, Artificial Intelligence, Learning Suite, Extended Enterprise Training, Partner Training, Customer Training, Onboarding, Compliance Training, Sales Enablement

Responsibilities

  • ● Artificial Intelligence. Actual Impact.
  • ● At Docebo, we're using AI to change how people learn at work-and we mean actually change it. We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result Better experiences for learners and real results for businesses.
  • ● So what are you waiting for Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
  • ● The Adventure Ahead
  • ● Our Salesforce team is at the center of how Docebo sells, renews, and serves customers. We're investing in how it operates, and this is a net-new role we're adding to lead that change. We have strong senior technical talent on the team - what we're adding is a product owner who can set direction, manage stakeholders, and give that talent well-scoped work to build.
  • ● You'll own the backlog and the priorities. You'll define the intake and process the team runs on. And you'll work shoulder-to-shoulder with our senior architects and admins as an advisor and partner - not to out-engineer them, but to make sure the team is solving the right problems in the right order, with the business bought in.
  • ● The Day-to-Day
  • ● The product backlog and priorities. Turn business needs into clear problem statements, user stories, and acceptance criteria. Prioritize with stakeholders so the team always knows what's next and why.
  • ● Stakeholder management. Be the connective tissue between the Salesforce team and the business - Revenue Operations, Marketing, and Finance. Manage expectations, negotiate trade-offs, and bring the team into solution design early instead of receiving pre-baked requests.
  • ● Process and ways of working. Define and stand up how the team intakes, prioritizes, and delivers work. Set the standard for a good request and make it stick, so work enters the team ready to build.
  • ● Partnership with senior technical leads. Work with the team's architects and admins as an advisor and thought partner. You bring the product and process lens; they own the technical design. Together you keep the org healthy and the roadmap realistic.
  • ● AI-driven innovation. Champion how the team uses AI to work smarter - from AI-assisted ticket triage and intake scoring to identifying where automation and AI can improve how Docebo runs on Salesforce.
  • ● A seat at the table. Represent the Salesforce team when the business evaluates new tools, so decisions that affect the platform are made deliberately, not discovered later.
  • ● Your Superpowers
  • ● Platform Depth: Proven experience as a Salesforce Architect, Senior Admin, or Business Analyst with the hands-on expertise needed to speak fluent platform and earn instant respect with technical leads.
  • ● Product Ownership Mastery: Strong track record of running backlogs, scoping airtight requirements, prioritizing high-value features, and confidently saying "no" with strategic reasoning.
  • ● Stakeholder Diplomacy: Exceptional ability to align competing business priorities across departments, negotiate trade-offs with senior leadership, and keep everyone bought into the plan.
  • ● Process Architecture: Demonstrated success building lightweight, effective operating frameworks that bring structure and clarity to team workflows without adding bureaucratic bloat.
  • ● Impactful Communication: Talent for translating technical complexities into business-friendly language for executives while keeping developers clear on the mission and priorities.