Operations Coordinator - Marketplace Operations - HAL

About the Company

About the Role

Responsibilities

• ● Strategy
• ● Identify recurring operational issues, document process gaps, and recommend improvements to reduce manual effort and improve marketplace efficiency
• ● Business
• ● Provide day-to-day administrative and operational support for marketplace activities, ensuring tasks are completed accurately and within agreed timelines
• ● Support customer service operations by responding to inquiries, coordinating issue resolution, escalating complex cases and following up until closure
• ● Support customer and seller onboarding by collecting required information, validating documents, coordinating account setup and tracking onboarding progress
• ● Processes
• ● Assist with cataloguing activities: product data entry, information validation, image and attribute checks, SKU updates and correction of listing errors
• ● Support order management activities: manual order checks, status updates, delivery coordination, cancellation handling and issue tracking
• ● Coordinate refunds and returns: validating return requests, tracking return status, supporting refund processing and ensuring cases are documented properly
• ● Maintain accurate operational trackers, reports and records covering onboarding, catalogue updates, orders, fulfilment issues, returns, refunds and support cases
• ● People & Talent
• ● Act as a coordination point between internal teams, buyers, sellers and logistics partners
• ● Risk Management
• ● Monitor order flow and fulfilment status, coordinate with internal teams and logistics partners, and follow up on delayed, failed or exception orders
• ● Escalate complex cases appropriately and support timely resolution
• ● Governance
• ● Ensure cases and processes are documented properly and records maintained accurately (you can pull the documentation thread out of the refunds and trackers bullets)
• ● Adherence to defined process flows and service quality standards
• ● Regulatory & Business Conduct

Requirements

• ● Business Acumen
• ● Business Markets
• ● About Standard Chartered
• ● We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
• ● Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
• ● Together we:
• ● Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• ● Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• ● Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• ● In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• ● Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• ● Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• ● Flexible working options based around home and office locations, with flexible working patterns.
• ● Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• ● A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• ● Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.