Customer-Care-Specialist (FOOD)

Responsibilities

• ● Company Description
• ● Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favorite chocolate and snacks quickly and with high precision.
• ● Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Admin) are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia/New Zealand.
• ● Job Description
• ● Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
• ● Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
• ● Support the parts identification with technical teams
• ● Work with the purchasing team to determine delivery time
• ● Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
• ● Monitor the status and control schedule internally and externally to meet timeline
• ● Assist in maintaining correct master data
• ● Document and leverage important customer information across departments
• ● Follow up open quotes and inquiries
• ● Follow up customer's payment
• ● Other assignments related to spare parts department
• ● Qualifications
• ● Minimum of 3 years experience in spare parts sales in a regional role
• ● Good experience with ERP systems (SAP is preferred) and MS Office
• ● Very good English, both spoken and written
• ● Detail-oriented and excellent problem-solving skills