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Customer Service Representative
Customer Service Call Centre
💰 Salary Not shared
📊 Market THB 20,000–THB 35,000/mo (THB 240,000–THB 420,000/yr)
About the Company
Wealth Longevity LDIC manages segregated and fund accounts for mid to high-net-worth individuals, corporations, and foundations as well as a series of actively managed proprietary investment funds. Investment Management Specialties: Investment Management
Responsibilities
- ● Customer Service Representative (Hybrid)
- ● With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers' success.
- ● Arxada is looking for a Customer Service Representative to join our team at the Arxada Ladkrabang Office, Bangkok. This position interact with customers on a daily basis, resolving issues, order processing and supporting sales team to answer questions about products or services. The qualified candidate for this position will also be required to manage incoming calls and customer service inquiries and identify and assessing customer needs to achieve satisfaction.
- ● To support the sales team to reach sales objectives
- ● Close monitoring of open orders
- ● Assisting customers with billing and payment issues
- ● Managing customers mainly in SEA, and other countries base on business growth
- ● Interacting with customers by phone/email on products/services enquiries
- ● Resolving customer concerns and complaints
- ● Process and follow through samples request
- ● To update and generate reports
- ● Follow up on overdue payments in conjunction with finance
- ● Flawless Order Process
- ● End-to-end order processing; from receiving enquiry to product delivery to customer ports
- ● Coordinate to WH and planning for stock readiness and prompt escalation for any risk delay.
- ● Generate customer orders, relevant sales information into system
- ● Coordinate with 3PL to prepare shipping schedules and document
- ● Ensure delivery of the right products/price to customers
- ● Coordinating with 3PL warehouse for delivery
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