Support Engineer

Responsibilities

• ● Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
• ● At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.
• ● If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together
• ● What is the role
• ● Monday to Friday, 38 hours per week, onsite in our Perth office.
• ● The Support Engineer is responsible for providing technical support to clients including diagnosing, troubleshooting and repairing hardware and software faults, installing and configuring hardware and software and contributing to project activities.
• ● Other key responsibilities include but may not be limited to following:
• ● Provide remote/onsite IT support
• ● Resolve incidents within SLA; escalate when needed
• ● Configure and deploy PCs, servers, and network equipment
• ● Perform hardware upgrades and system maintenance
• ● Gather user requirements and support client projects
• ● Maintain system performance, security, and reliability
• ● Monitor logs and raise incidents
• ● Document systems and daily activities
• ● Communicate with stakeholders
• ● Maintain technical knowledge
• ● Atleast 2 years experience in an IT support role
• ● Ability to effectively engage with a diverse range of customers by phone, in writing and face-to-face on-site
• ● Understanding of and demonstrable experience working with M365 equivalent to MS900/AB900