Lead Consultant

Responsibilities

• ● Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
• ● Visit www.infosys.com (http://www.infosys.com/) to see how Infosys (NYSE: INFY) can help you navigate your next.
• ● Recognized as the 1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI first organization, we empower our people to work on next generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
• ● Join Infosys and be part of a culture that's not just promised-it's certified. TopEmployer2026 ThriveAtInfosys
• ● Role Description: The Major Incident Manager is responsible for leading and coordinating the end to end resolution of high priority (P1/P2) incidents to ensure rapid service restoration and minimal business impact. The role requires strong leadership during crisis situations, proactive communication, and collaboration across technical, business, and vendor teams.
• ● Location: Sydney, Australia
• ● Salary: AUD 129,311 - 142,018 Annual Gross
• ● Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
• ● Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
• ● Roles and Responsibilities:
• ● Lead major incidents from initiation to closure with urgency and clarity.
• ● Drive war rooms/bridge calls, coordinating multiple technical teams to restore service quickly.
• ● Perform impact analysis and ensure accurate incident categorization and prioritization.
• ● Provide timely stakeholder communication, executive updates, and post incident summaries.
• ● Ensure RCA is completed on time and facilitate Post Incident Review meetings.
• ● Track and follow up on corrective and preventive actions to prevent recurrence.
• ● Maintain Major Incident logs, dashboards, and reports for leadership.
• ● Ensure adherence to ITIL incident management processes and service SLAs.
• ● Collaborate with Problem, Change, and Service Operations teams to improve stability.
• ● Identify process gaps and recommend enhancements to improve incident response and MTTR.