Salesforce Business Analyst

Founded in Sydney in 2007, IC is a global trading brand built around precision and performance. We combine advanced trading technology with deep liquidity, low-latency connectivity and infrastructure designed for traders. Everything is built around execution, control and the needs of traders who treat trading as a craft. The same standards shape how we work. Precision. Performance. Transparency. Respect. We value people who know their craft, take ownership and hold themselves to high standards. As IC grows globally, we are building teams that move with purpose and focus on what matters. We are looking for a Salesforce Business Analyst to play a central role in our move from a legacy CRM to Salesforce. At IC, Salesforce is where our sales, retention, partner, compliance and support teams work every day, and the rules behind it are rich: who owns a client depends on their region, how they joined and whether they trade or introduce others, and what each team can see depends on role and regulated entity. You will be the bridge between those teams and our developers and QA, turning how the business really works into clear user stories, sound process and access designs, and an org people want to use. If you enjoy untangling complex processes, asking the question nobody has asked yet and seeing a requirement through to UAT, we'd like to hear from you. Run workshops, interviews and process walkthroughs with Sales, Partners, Compliance and Support to understand how work is really done. Map current and future-state processes for the CRM migration, from sign-up through onboarding to trading, and identify gaps against the legacy system. Write clear user stories with acceptance criteria in Jira, plus BDD scenarios or specifications where a story needs more detail, traceable from business goal to delivered feature. Work with the Product Owner, Salesforce Architect, developers and QA to shape scalable solutions that follow Salesforce best practice. Contribute to defining da