Global Head - EngineeringMercans · Dubai, United Arab Emirates

Global Head - Engineering

🗓️ Posted 2026-10-12 Dubai, United Arab Emirates Full-time Hybrid ICT
💰 Salary Not shared 📊 Market AED 60,000–AED 100,000/mo

About the Company

Job Summary: The Global Head of Engineering is responsible for overseeing and managing Mercans' IT department. This role involves establishing, organizing, and implementing key processes, setting the strategic direction, selecting and managing personnel, and ensuring the effective daily operation of development teams. The position requires a strong leadership vision, technical expertise, and the ability to drive continuous improvement in organizational performance, processes, and engineering excellence.

Responsibilities

  • ● Organizational leadership
  • ● Develop a clear vision and strategy for the global development organization that is the best in class and promotes innovation.
  • ● Daily operational management and the governance of global software development teams.
  • ● Conduct periodic resource planning of development resources and ensure the availability of the required resources for meeting the strategic objectives of the Company, including Product Roadmap;
  • ● Provide operational supervision and guidance to the development organization leadership team and ensure that their performance meets the established objectives;
  • ● When planning the work of the teams, the competence and role of its members is taken into account by:
  • ● Daily development activities
  • ● Development of competence
  • ● Defining the department and team structure considering the future perspectives of the company, resource requirements and the competence of the team members;
  • ● Participate in the recruitment process. The recruitment plan is prepared in cooperation with the HR manager and/or line manager.
  • ● Performance management:
  • ● Develop and implement organizational performance measurement metrics that are aligned with the industry best practices;
  • ● Ensure that individual performance goals are aligned with the organizational performance metrics and goals;
  • ● Ensure that the performance metrics are tracked and reported to all development team members;
  • ● Analyze the performance metrics and understand the underlying drivers and inefficiencies;
  • ● Develop and monitor performance goals for team leads and other team members in conjunction with relevant team leads and/or HR manager, while taking into account department and the wider business goals;
  • ● On the basis of performance discussions, make reasonable conclusions regarding professional progress, work results and feasible goals.
  • ● Process management:
  • ● Develop detailed organizational procedures and process maps for the global development organization;
  • ● Align the processes with the industry best practices and other company-wide processes;

Requirements

  • ● Minimum Requirements:
  • ● + years of relevant industry experience.
  • ● Bachelor's or Master's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • ● Strong analytical and problem-solving skills.
  • ● Proficiency in English with strong written and verbal communication skills.
  • ● Hands-on experience with IT management, resource planning, and process optimization.
  • ● Nice to Have:
  • ● Familiarity with cloud technologies, DevOps methodologies, and security frameworks.
  • ● Knowledge of HR and payroll-related software solutions.
  • ● Performance Goals:
  • ● Ensure continuous performance improvement of at least 10% year-on-year by analyzing performance data, identifying inefficiencies, and implementing improvement plans.
  • ● Specific: Improve performance by analyzing data, identifying inefficiencies, and implementing targeted improvement plans.
  • ● Measurable: Achieve at least a 10% year-on-year improvement in key performance metrics.
  • ● Achievable: Utilize performance tracking tools and conduct quarterly reviews to ensure progress.
  • ● Relevant: Supports the organization's goal of continuous efficiency improvements.
  • ● Time-Bound: Achieve the 10% improvement annually, with quarterly checkpoints to track progress. Ensure at least 10% annual process optimization by reducing the time spent on non-development activities.
  • ● Specific: Improve engineering efficiency by reducing time spent on non-development activities and optimizing workflows.
  • ● Measurable: Achieve at least 10% annual process optimization by streamlining workflows, automating tasks, and reducing bottlenecks.
  • ● Achievable: Implement process improvements through automation, better resource allocation, and workflow analysis.
  • ● Relevant: Ensures development teams operate efficiently, focusing on high-value tasks.