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Customer Service Executive
Customer Service Call Centre
💰 Salary Not shared
📊 Market ₹18,000–₹25,000/mo (₹216,000–₹300,000/yr)
About the Role
We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Karnataka. The ideal candidate will have a passion for providing exceptional customer service and support across various channels, including voice and chat. As a Customer Service Executive, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our services.
Responsibilities
- ● Handle customer inquiries and provide accurate information regarding products and services.
- ● Resolve customer complaints and issues in a timely and efficient manner.
- ● Maintain a high level of professionalism and empathy while interacting with customers.
- ● Document customer interactions and feedback to improve service quality.
- ● Collaborate with team members to enhance customer satisfaction and streamline processes.
- ● Participate in training sessions to stay updated on product knowledge and customer service best practices.
Requirements
- ● Strong communication skills, both verbal and written.
- ● Ability to work in a fast-paced environment and manage multiple tasks.
- ● Proficiency in handling customer inquiries through various channels, including voice and chat.
- ● Experience in BPO or customer service roles is preferred.
- ● A positive attitude and a willingness to learn and grow within the company.
Application Notes
If you are passionate about customer service and meet the experience requirements, we encourage you to apply and become a part of our dynamic team. This job is provided by Shine.com
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