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Customer Service ExecutiveLyreco Singapore Malaysia · Johore, Malaysia
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Lyreco Singapore Malaysia

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Customer Service Executive

🗓️ Posted 2026-10-05 Johore, Malaysia Full-time Hybrid General
💰 Salary Not shared 📊 Market NA

About the Company

A Great Working Day Delivered Lyreco Office Supplies (M) Sdn. Bhd. & Lyreco (Singapore) Pte. Ltd. is the subsidiaries of Lyreco Group, one of the leading office supplies solution in Europe. We help businesses in Singapore & Malaysia to get all of their office needs in one place. We offer more than 4500 products to suit your needs. Ranging from Office Stationery, Pantry Items (food and beverages), Cleaning and Hygiene, Personal Protective Equipment (PPE), Office Furniture, IT products and many more. Our main objective is to: - Simplify Your Shopping Say no more to bad traffic and the long queue, you can order via our e-commerce platform or simply give us a call. - Simplify Your Choice We offer more than 4500 stocked products; from branded products to price alternative to suit your needs - Simplify Your Delivery For a minimum of SGD30/ RM60 purchase order, your purchased products are delivered to your doorstep free of charge - Simplify Your Request A dedicated team of professionals is fully available by email, phone call or face to face to support any of your requests. Feel free to contact us to learn more. Visit our Website:- Singapore Webshop : https://bit.ly/3V4aVfl Malaysia Webshop : https://bit.ly/3INfhjL Lyreco Delivers Wellness Website : Singapore : https://bit.ly/4bzJMXs Malaysia : https://bit.ly/42LCvjd Retail Office Equipment Specialties: Office products, Workplace Solutions, Personal Protection Equipment, Confidential Waste Solutions, Print Management, Furniture, Hygiene Products, Catering products, Packaging supplies, Office supplies, Stationery, Stationary, PPE, Shredder, Paper, Writing, Pens, Toner, Document, File, Notebook, Computer Acessories, Calculator

Responsibilities

  • ● Handle incoming customer communications, including phone calls, emails, and live chats, related to order placement, inquiries, complaints, and troubleshooting, ensuring accurate and timely information is provided in English.
  • ● Process, update, and maintain customer accounts and records accurately in the SAP system.
  • ● Manage and resolve queries, complaints, or litigations from both customers and internal stakeholders, ensuring close follow-up until full case closure in English.
  • ● Receive and process orders from customers and internal employees in English via telephone calls, email, and live chat online ordering platforms as required.
  • ● Coordinate and manage customer complaint escalations effectively in English with relevant inter-departments, ensuring timely resolution.
  • ● Execute daily operational tasks in compliance with Lyreco standards, policies, and procedures.
  • ● Highlight and escalate any change requests from inter-departments to the management team for review and approval.
  • ● Take ownership of assigned workflow and process flow responsibilities to ensure smooth operations.
  • ● Understand customer expectations and respond professionally, efficiently, and courteously to deliver Highest-quality service, in English.
  • ● To ensure continuity of operations, a rotational work schedule shall be implemented during Malaysian public holidays to provide uninterrupted support to the Singapore market.
  • ● Training will be held over weekends, when required.
  • ● Perform any other ad-hoc duties assigned by management.
  • ● Minimum Requirements And Qualifications
  • ● Minimum Diploma qualification in any discipline.
  • ● Proficient SAP user with strong working knowledge of good Microsoft Office applications.
  • ● Excellent English Written and English Verbal communication skills, with clarity, accuracy, and professionalism.
  • ● Minimum 2 years of experience in a Customer Service/Customer Care or Call Centre environment in English.