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SAP EWM & TM LeadHCLTech · Abu Dhabi Emirate, United Arab Emirates
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HCLTech

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SAP EWM & TM Lead

🗓️ Posted 2026-10-05 Abu Dhabi Emirate, United Arab Emirates Full-time Hybrid ICT
💰 Salary Not shared 📊 Market AED 45,000–AED 70,000/mo

About the Company

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled 14.7 billion. To learn how we can supercharge progress for you, visit hcltech.com Information Technology & Services Specialties: Manufacturing, Aerospace & Defense, Financial Services, Telecom, Retail & CPG, Life Sciences & Healthcare, Media & Entertainment, Travel, Transportation & Logistics, Automotive, Government, Energy & Utilities, Consumer Electronics, Healthcare, Cloud, Digital, Engineering, AI, Technology and Services, Software

Responsibilities

  • ● Lead end-to-end functional ownership and L2/L3 support for SAP EWM and SAP TM within the agreed AMS scope.
  • ● Manage incidents, service requests, problems, and change requests in line with contractual SLAs, severity models, escalation procedures, and customer priorities.
  • ● Provide hands-on configuration and troubleshooting for EWM processes including inbound, outbound, internal movements, putaway, picking, packing, replenishment, wave management, physical inventory, cross-docking, kitting, staging, yard management, labor management, resource management, RF, barcode/RFID, handling units, batch and serial-number management, and warehouse monitoring.
  • ● Configure and support TM processes including transportation demand and order management, freight units, planning and optimization, carrier selection, tendering, freight orders and bookings, execution, track-and-trace, charge calculation, settlement, dispute management, and transportation analytics.
  • ● Own integration between EWM and TM, including Advanced Shipping and Receiving, delivery-based and order-based transportation processes, loading and unloading, yard activities, transportation units, and execution status synchronization.
  • ● Ensure seamless integration with SAP MM, SD, PP, QM, FI/CO, GTS, PM, PS, Fiori, Business Network for Logistics, and approved third-party warehouse, carrier, fleet, GPS, automation, and logistics systems.
  • ● Lead major-incident diagnosis, service restoration, root-cause analysis, problem records, known-error documentation, and permanent corrective and preventive actions.
  • ● Manage the full lifecycle of enhancements and change requests: requirements, impact assessment, estimation, solution design, functional specifications, configuration, testing, deployment, and post-release validation.
  • ● Plan and govern unit, integration, regression, performance, and user-acceptance testing; maintain traceable evidence and secure business sign-off.
  • ● Review transports, release plans, cutover activities, deployment readiness, rollback procedures, and production validation to minimize operational disruption.
  • ● Monitor interfaces, queues, application logs, background jobs, warehouse and transportation exceptions, and performance trends; drive resilient, supportable solutions.
  • ● Lead service reviews and provide accurate reporting on SLA/KPI performance, backlog, ageing, recurring issues, risks, capacity, change quality, and improvement initiatives.
  • ● Maintain solution designs, configuration records, functional specifications, interface mappings, SOPs, runbooks, test evidence, knowledge articles, and audit-ready support records.
  • ● Coordinate onsite and offshore EWM, TM, ABAP, integration, Basis, security, infrastructure, testing, and business teams in a multi-vendor environment.
  • ● Mentor consultants, assign and review work, enforce quality standards, conduct knowledge transfer, and build sustainable support capability.
  • ● Participate in on-call and after-hours support for priority incidents, critical logistics operations, releases, and planned maintenance as required.
  • ● Required Experience and Expertise
  • ● -18 years of overall SAP consulting experience, with deep and recent hands-on expertise in SAP EWM and SAP TM.
  • ● Proven experience leading complex SAP AMS engagements, including L2/L3 support, minor enhancements, problem management, change control, release management, and SLA-driven delivery.
  • ● Strong experience with SAP S/4HANA embedded or decentralized EWM and embedded or standalone TM in large, integrated enterprise landscapes.

Requirements

  • ● We are seeking a highly experienced Senior SAP EWM & TM Lead Consultant to provide functional leadership, solution governance, and L2/L3 application support for a mission-critical SAP AMS engagement supporting a customer in the UAE. The consultant will own the stability, integration, enhancement, and continual improvement of end-to-end warehouse and transportation processes across SAP S/4HANA, Extended Warehouse Management, and Transportation Management. The role requires deep hands-on configuration expertise, strong logistics domain knowledge, disciplined IT service management, client-facing leadership, and the ability to operate within a secure, confidential, and highly controlled environment.