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SAP MES Lead
ICT
💰 Salary Not shared
📊 Market AED 30,000–AED 45,000/mo (AED 360,000–AED 540,000/yr)
About the Company
HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled 14.7 billion. To learn how we can supercharge progress for you, visit hcltech.com Information Technology & Services Specialties: Manufacturing, Aerospace & Defense, Financial Services, Telecom, Retail & CPG, Life Sciences & Healthcare, Media & Entertainment, Travel, Transportation & Logistics, Automotive, Government, Energy & Utilities, Consumer Electronics, Healthcare, Cloud, Digital, Engineering, AI, Technology and Services, Software
Responsibilities
- ● Lead end-to-end SAP AMS delivery for manufacturing and MES-integrated processes, covering incidents, service requests, problems, changes, minor enhancements, releases, and operational improvements.
- ● Act as the senior design authority for integration across SAP S/4HANA or ECC, MES, shop-floor equipment, middleware, quality systems, warehouse systems, and other operational technology applications.
- ● Own critical incident resolution and major incident management, including business impact assessment, technical triage, stakeholder communication, workaround definition, root-cause analysis, and prevention plans.
- ● Direct Level 2 and Level 3 support teams; establish support procedures, knowledge articles, escalation paths, shift coverage, resource plans, and technical quality standards.
- ● Ensure reliable exchange of production orders, routings, bills of material, work instructions, confirmations, material consumption, goods movements, quality results, equipment status, labor data, serialization, and genealogy records.
- ● Review and approve solution designs, functional and technical specifications, integration mappings, custom developments, interfaces, test evidence, deployment plans, and rollback procedures.
- ● Lead proactive monitoring, performance tuning, interface reconciliation, batch-job governance, defect elimination, problem management, and automation of repetitive support activities.
- ● Coordinate with production, engineering, quality, supply chain, warehouse, cybersecurity, infrastructure, Basis, development, integration, and vendor teams.
- ● Maintain SLA and KPI performance, including availability, response and resolution time, backlog aging, change success rate, repeat-incident reduction, interface reliability, and service improvement benefits.
- ● Support disaster recovery, business continuity, audit readiness, access reviews, segregation of duties, vulnerability remediation, patching, and evidence retention.
- ● Manage service reviews, risk and issue registers, capacity planning, demand prioritization, release calendars, and executive reporting.
- ● Mentor consultants, improve cross-functional capability, and serve as the primary escalation point for complex SAP manufacturing and MES issues.
- ● SAP and MES Expertise
- ● Strong expertise in SAP manufacturing processes, with hands-on knowledge of SAP PP, PP-PI, MM, QM, PM, EWM or WM, and their integration with MES.
- ● Deep experience with SAP Manufacturing Execution, SAP Digital Manufacturing, SAP MII, or leading third-party MES products.
- ● Proven design and support experience for discrete, repetitive, or complex manufacturing processes, including production execution, work-in-progress, quality inspection, nonconformance, rework, traceability, serialization, and as-built records.
- ● Strong knowledge of SAP-MES integration using IDocs, BAPIs, RFCs, APIs, web services, OData, event or message-based interfaces, SAP Integration Suite, SAP Process Integration or Process Orchestration, or equivalent middleware.
- ● Ability to diagnose failures across SAP application, middleware, MES, databases, network, and shop-floor or operational technology layers.
- ● Working knowledge of custom ABAP developments, enhancements, forms, workflows, Fiori applications, interface monitoring, and SAP transport and release management.
- ● Defence-Sector and Security Responsibilities
Requirements
- ● We are seeking an accomplished Senior SAP Lead with deep Manufacturing Execution System (MES) expertise to lead application management, production support, technical governance, and continuous improvement for a mission-critical SAP landscape. The role will own stable and secure integration between SAP S/4HANA or ECC and SAP or third-party MES platforms, ensuring production continuity, traceability, data integrity, controlled change, and measurable service performance within a highly regulated environment.
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