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ServiceNow EngineerTakamol Holding · Riyadh, Riyadh, Saudi Arabia
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Takamol Holding

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ServiceNow Engineer

🗓️ Posted 2026-10-01 Riyadh, Riyadh, Saudi Arabia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market SAR 15,000–SAR 25,000/mo

About the Company

شريك في التحول الاقتصادي عبر تنفيذ مشاريع وطنية وحلول رقمية تضع الإنسان في قلب التطوير ابتكارات جوهرها الفرد Takamol Holding is a government company. With its modern concept, Takamol Holding targets and serves individuals and prominent labor segments of the public and private sectors. The company aims to empower, achieve, and create a positive sustainable change in the Saudi labor market and strives to sustain a lasting impact that would benefit society. Emerging from the Ministry of Human Resources and Social Development (HRSD), Takamol Holding remains the Ministry's filial daughter. Its name (Takamol integration) reflects the essence of its activities which aim to integrate roles, efforts, and goals. Thereby, one of its prominent roles is to represent the Ministry of Labor and to achieve its goals to improve and develop the Saudi labor market and the work environment in both government and private institutions benefiting employers, employees, and job-seekers alike. Eastern Ring Rd, Exit 9 Granada Oasis, B4 Riyadh Kingdom of Saudi Arabia Business Consulting and Services Specialties: labor market empowerment, workforce development, public sector consulting, private sector services

Responsibilities

  • ● The ServiceNow Engineer is responsible for designing, configuring, developing, integrating, and supporting the ServiceNow platform. The role ensures that ServiceNow solutions meet business and technical requirements while maintaining platform stability, security, performance, and scalability.
  • ● Configure, test, deploy, and maintain ServiceNow applications and modules
  • ● Support ServiceNow CSM and ITSM capabilities
  • ● Configure forms, fields, tables, roles, groups, assignment rules, SLAs, reports, and dashboards.
  • ● Translate approved business requirements and user stories into scalable technical solutions.
  • ● Participate in requirement workshops and provide technical recommendations.
  • ● Perform unit testing, integration testing, defect resolution, and deployment support.
  • ● Troubleshoot platform issues and conduct root-cause analysis.
  • ● Monitor platform health, performance, integrations, scheduled jobs, and system logs.
  • ● Maintain technical documentation, configuration records, deployment procedures, and support guides.
  • ● Provide technical support and knowledge transfer to administrators, support teams, and business users.
  • ● Coordinate with business analysts, product owners, QA teams, infrastructure teams, security teams, and implementation partners.
  • ● Identify opportunities for automation, platform optimization, and improved user experience.
  • ● Support production incidents and participate in on-call activities when required.

Requirements

  • ● Job Requirements
  • ● + years of hands-on experience in ServiceNow development, configuration, administration, or platform support.
  • ● Strong practical experience with ServiceNow ITSM/CSM and ITIL-based service management processes.
  • ● Proven ability to troubleshoot complex platform issues, perform root-cause analysis, and resolve critical incidents.
  • ● Strong knowledge of ServiceNow platform operations, system health, infrastructure monitoring, performance management, and business continuity.
  • ● Ability to coordinate effectively with business stakeholders, project teams, infrastructure, vendors, and technical support teams.
  • ● Strong analytical, communication, documentation, prioritization, and stakeholder-management skills.
  • ● Ability to adapt technical solutions and operational practices to evolving business and infrastructure requirements.
  • ● Certifications
  • ● ServiceNow Certified System Administrator
  • ● ServiceNow Certified Application Developer
  • ● ITIL Foundation
  • ● Oracle Cloud Infrastructure 2025 Certified Foundations Associat